TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 CUSTOMER ANALYTICS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY SOLUTION
6.2.1.1 DATA MANAGEMENT/EXACT TRANSFORM LOAD(ETL)
6.2.1.2 ANALYTICAL TOOLS/MODULES
6.2.1.3 SOCIAL MEDIA ANALYTICAL TOOLS
6.2.1.4 VOICE OF CUSTOMER(VOC)
6.2.1.5 WEB ANALYTICAL TOOL
6.2.1.6 DASHBOARD
6.2.1.7 REPORTING
6.2.2 BY SERVICE
6.2.2.1 PROFESSIONAL SERVICE
6.2.2.2 SUPPORT AND MAINTENANCE SERVICES
6.2.3 BY DEPLOYMENT
6.2.3.1 CLOUD
6.2.3.2 ON-PREMISE
6.2.4 BY ORGANIZATION SIZE
6.2.4.1 SMALL & MEDIUM ENTERPRISES
6.2.4.2 LARGE ENTERPRISES
6.2.5 BY VERTICAL
6.2.6.1 BFSI
6.2.6.2 GOVERNEMNT & DEFENSE
6.2.6.3 IT & TELECOMMUNICATION
6.2.6.4 HEALTHCARE
6.2.6.5 RETAIL
6.2.6.6 MANUFACTURING
6.2.6.7 TRAVEL & HOSPITALITY
6.2.6.8 TRANSPORTATION & LOGISTICS
6.2.6.9 MEDIA & ENTERTAINMENT
6.2.6.10 OTHERS
6.2.6 BY GEORGAPHY
6.2.6.1 NORTH AMERICA
6.2.6.2 EUROPE
6.2.6.3 ASIA-PACIFIC
6.2.6.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 ACTUATE SOFTWARE CORPORATION (U.S.)
7.2.2 ANGOSS SOFTWARE CORPORATION (U.S.)
7.2.3 FAIR ISAAC CORPORATION (FICO) (U.S.)
7.2.4 IBM CORPORATION (U.S.)
7.2.5 ORACLE CORPORATION (U.S.)
7.2.6 PITNEY BOWES (GERMANY)
7.2.7 SAS INSTITUTE (U.S.)
7.2.8 TEOCO CORPORATION (U.S.)
7.2.9 VERINT SYSTEM (U.S.)
7.2.10 SAP AG (GERMANY)
7.2.11 OTHERS
LIST OF TABLES
TABLE 1 CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 2 CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 3 CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 4 CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 5 CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 6 CUSTOMER ANALYTICS MARKET, BY REGION
TABLE 7 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 8 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 9 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 10 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 11 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 12 U.S. CUSTOMER ANALYTICS MARKET, BY SOFTWARE
TABLE 13 U.S. CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 14 U.S. CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 15 U.S. CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 16 U.S. CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 17 CANADA CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 18 CANADA CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 19 CANADA CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 20 CANADA CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 21 CANADA CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 22 EUROPE CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 23 EUROPE CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 24 EUROPE CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 25 EUROPE CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 26 EUROPE CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 27 GERMANY CUSTOMER ANALYTICS MARKET, BY SOFTWARE
TABLE 28 GERMANY CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 29 GERMANY CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 30 GERMANY CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 31 GERMANY CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 32 FRANCE CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 33 FRANCE CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 34 FRANCE CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 35 FRANCE CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 36 FRANCE CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 37 U.K. CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 38 U.K. CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 39 U.K. CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 40 U.K. CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 41 U.K. CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 42 REST OF EUROPE CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 43 REST OF EUROPE CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 44 REST OF EUROPE CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 45 REST OF EUROPE CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 46 REST OF EUROPE CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 47 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 48 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 49 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 50 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 51 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY VERTICAL
TABLE 52 ROW CUSTOMER ANALYTICS MARKET, BY SOLUTION
TABLE 53 ROW CUSTOMER ANALYTICS MARKET, BY SERVICE
TABLE 54 ROW CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 55 ROW CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 56 ROW CUSTOMER ANALYTICS MARKET, BY VERTICAL
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 CUSTOMER ANALYTICS MARKET: BY SOLUTION (%)
FIGURE 3 CUSTOMER ANALYTICS MARKET: BY SERVICE (%)
FIGURE 4 CUSTOMER ANALYTICS MARKET: BY DEPLOYMENT (%)
FIGURE 5 CUSTOMER ANALYTICS MARKET: BY ORGANIZATION SIZE (%)
FIGURE 6 CUSTOMER ANALYTICS MARKET: BY VERTICAL (%)
FIGURE 7 CUSTOMER ANALYTICS MARKET: BY REGION (%)
FIGURE 8 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 9 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY SERVICE (%)
FIGURE 10 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 11 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 12 NORTH AMERICA CUSTOMER ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 13 EUROPE CUSTOMER ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 14 EUROPE CUSTOMER ANALYTICS MARKET, BY SERVICE (%)
FIGURE 15 EUROPE CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 16 EUROPE CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 17 EUROPE CUSTOMER ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 18 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 19 ASIA-PACIFIC CUSTOMER ANALYTICSMARKET, BY SERVICE (%)
FIGURE 20 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 21 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 22 ASIA-PACIFIC CUSTOMER ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 23 ROW CUSTOMER ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 24 ROW CUSTOMER ANALYTICS MARKET, BY SERVICE (%)
FIGURE 25 ROW CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 26 ROW CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 27 ROW CUSTOMER ANALYTICS MARKET, BY VERTICAL (%)
