# 流程挖掘软件市场

> 流程挖掘软件市场研究报告：按部署类型（基于云的、本地的、混合的）、按应用（IT运营、业务流程管理、合规管理、客户旅程映射、欺诈检测）、按最终用户（银行和金融服务、医疗保健、制造业、零售、电信）、按组织规模（小型企业、中型企业、大型企业）以及按地区（北美、欧洲、南美、亚太、中东和非洲） - 预测到2035年

- **Forecast Period:** 2026-2035
- **CAGR:** 17.4%
- **2025:** USD 0.77 Billion
- **2035:** USD 3.86 Billion
- **Key Players:** Celonis SE, SAP SE, IBM Corporation, UiPath Inc., Microsoft Corporation, Software AG, Appian Corporation, ABBYY

**Report ID:** MRFR/ICT/31078-HCR · **Pages:** 100 · **Author:** Nirmit Biswas & Garvit Vyas · **Last Updated:** October 22, 2026

**URL:** https://www.marketresearchfuture.com/reports/process-mining-software-market-32884

---

## Market Summary

## Process Mining Software Market Summary

The [Process Mining](https://www.marketresearchfuture.com/reports/process-mining-market-31273) Software Market was valued at USD 0.77 Billion in 2025 and is projected to reach USD 0.91 Billion in 2026, expanding at a CAGR of 17.4% to USD 3.86 Billion by 2035.

This trajectory is stabilized by two catalysts. SAP's termination of mainstream maintenance for ECC 6.0 in 2027 is compelling thousands of enterprises to document and test critical operational processes prior to migrating to S/4HANA [5]. Additionally, the EU's Digital Operational Resilience Act (DORA), which has been in effect since January 2025, mandates that financial entities document and test their existing processes [6].

Legacy methodologies are rapidly being phased out. Consultant-led interviews, static BPMN diagrams, and workshop-based process mapping are being replaced by event-log analytics, which directly reconstruct real process flows from ERP, CRM, and ticketing systems. It is anticipated that global digital transformation spending will reach USD 3.9 trillion by 2027 . A growing portion of this budget is currently allocated to process discovery, which serves as the diagnostic layer that precedes the deployment of AI and automation.

With a 37.5% market share in 2025, Europe is the leader, bolstered by a dense deployed base of SAP systems and early academic leadership in process science . The Asia-Pacific region is experiencing the most rapid growth, with a compound annual growth rate (CAGR) of 21.8%. This growth is primarily due to the digitalization of the banking and public sectors in India, China, and ASEAN. Sarbanes-Oxley controls testing and large-scale automation programs have propelled North America to the second position. The Process Mining [Software](https://www.marketresearchfuture.com/reports/software-market-11924) Market will be increasingly characterized by the extent to which vendors are able to connect process insight to autonomous action over the course of the next decade.

## Key Report Takeaways

### • By Component

- Solution licenses held a 66.5% share of the Process Mining Software Market in 2025, reflecting platform-first buying by large enterprises.
- Services generated USD 0.26 Billion in 2025, as buyers pay for implementation, KPI design, and value realization support.

### • By Deployment Mode

- Cloud deployments accounted for a 62.4% share in 2025, as SaaS platforms secured ISO/IEC 27001 and SOC 2 attestations.
- On-premises installations represented USD 0.29 billion in 2025, concentrated in data-sovereign and defense-adjacent environments.

### • By Business Function

- Order-to-Cash captured a 29.0% share in 2025, the largest function within the Process Mining Software Market.
- [Customer Service](https://www.marketresearchfuture.com/reports/customer-service-market-42123) and Support is set to grow at a 24.6% CAGR through 2035 on omnichannel case analytics.

### • By End-user Industry

- BFSI held a 21.8% share in 2025, anchored by anti-money-laundering and loan-origination use cases.
- Healthcare is expected to expand at a 23.0% CAGR as providers optimize patient pathways.

### • By Region

- Europe led with a 37.5% share in 2025.
- Asia-Pacific is forecast to grow at a 21.8% CAGR, the fastest of any region.
- North America generated USD 0.25 Billion in 2025.

## Market Size and Forecast (2021–2035)

Market Research Future sized the Process Mining Software Market using vendor revenue disclosures, license and subscription pricing benchmarks, partner channel interviews, and enterprise adoption surveys, reconciled through bottom-up and top-down triangulation. Historical values reflect reported and modeled software and services revenue; forecast values apply scenario-weighted adoption curves across industries and regions.

## Driver Impact Analysis

| Driver | ~% Impact on CAGR | Geographic Relevance | Impact Timeline | Ref |
| --- | --- | --- | --- | --- |
| ERP modernization and S/4HANA migration | +3.0% | Global, strongest in Europe | Short-term (≤2 yr) | [4][5] |
| Generative and agentic AI readiness | +3.5% | Global | Medium-term (2–4 yr) | [7][10] |
| Operational resilience and controls regulation | +2.5% | Europe, North America | Short-term (≤2 yr) | [6][24] |
| Scaling of intelligent automation programs | +2.0% | Global | Medium-term (2–4 yr) | [12][13] |
| Cloud platform adoption | +2.0% | Global | Short-term (≤2 yr) |  |
| Sustainability reporting mandates | +1.5% | Europe | Long-term (≥4 yr) | [8] |
| Public-sector and healthcare digitalization | +1.5% | Asia-Pacific, Middle East and Africa | Long-term (≥4 yr) | [20][21] |

### ERP Modernization and S/4HANA Migration

SAP has set the end of 2027 for mainstream maintenance of ECC 6.0, with optional extended support only to 2030 [5]. That deadline gives a large share of global enterprises a hard reason to document current-state processes, quantify customizations, and prioritize redesign before cutover. SAP reported cloud revenue growth of roughly 25% in 2024 [4], and process discovery has become a standard pre-migration workstream in RISE with SAP engagements, pulling license demand forward into 2026–2028.

### Generative and Agentic AI Readiness

Enterprises deploying AI agents need a reliable map of how work actually flows, along with the exceptions and handoffs that trip automation. Celonis positioned its AgentC suite in October 2024 around exactly this premise [10]. Meanwhile, the EU AI Act, in force since August 2024, carries fines of up to 7% of global turnover for prohibited practices [7], encouraging firms to keep auditable process logs of where AI intervenes.

### Operational Resilience and Controls Regulation

DORA applies to more than 20,000 EU financial entities and requires mapping of ICT-supported critical functions [6]. In the United States, Sarbanes-Oxley Section 404 continues to drive internal-controls testing [24]. Process analytics shortens audit cycles by testing full transaction populations instead of samples, which is why compliance teams increasingly co-fund deployments with operations leaders.

### Scaling of Intelligent Automation Programs

Automation centers of excellence have learned that bots built on poorly understood processes break often and deliver thin returns. Discovery now sits upstream of automation: Microsoft bundles process mining into Power Automate [13], and UiPath's March 2025 acquisition of Peak extends its stack toward AI-driven decisioning [12]. This bundling lowers entry barriers and expands the user base well beyond specialist analysts.

### Cloud Platform Adoption

forecast worldwide public cloud end-user spending of USD 723.4 billion in 2025 . As ERP, CRM, and service platforms move to SaaS, event data becomes easier to extract through standardized APIs and prebuilt connectors. That shift cuts implementation time from months to weeks, a decisive factor for mid-sized buyers that previously could not justify heavy data-engineering projects.

### Sustainability Reporting Mandates

The EU Corporate Sustainability Reporting Directive was designed to extend detailed ESG disclosure to around 50,000 companies [8]. Reporting Scope 3 emissions and supply-chain due diligence requires tracing material, [logistics](https://www.marketresearchfuture.com/reports/logistics-market-5076), and supplier events end to end. Process data offers that traceability, creating a new budget line in sustainability and finance functions, though timelines have stretched following the EU's 2025 simplification proposals.

### Public-Sector and Healthcare Digitalization

Saudi Vision 2030 targets broad e-government transformation [20], and India's Digital India programme continues to digitize citizen services at national scale [21]. Hospitals adopting electronic health records generate rich event trails, and a widely cited literature review documents process mining's value in clinical pathway analysis [17]. Together these programs create durable demand in regions with lower historical penetration.

## Restraints Impact Analysis

The restraint impacts below are directional estimates of downward pressure on growth in the Process Mining Software Market; they overlap and should not be summed against the headline CAGR.

| Restraint | ~% Impact on CAGR | Geographic Relevance | Impact Timeline | Ref |
| --- | --- | --- | --- | --- |
| Data extraction and integration complexity | −2.0% | Global | Medium-term (2–4 yr) | [16] |
| Privacy and employee-monitoring concerns | −1.5% | Europe | Long-term (≥4 yr) | [9] |
| Shortage of process analytics skills | −1.5% | Global | Medium-term (2–4 yr) | [23] |
| High total cost of ownership for mid-market buyers | −1.0% | Emerging markets | Short-term (≤2 yr) |  |
| Ecosystem friction over data access | −0.8% | Global | Short-term (≤2 yr) | [11] |

### Data Extraction and Integration Complexity

Most enterprises run dozens of systems with inconsistent case identifiers, timestamps, and master data. The IEEE Task Force's process mining manifesto identified data quality as a core challenge more than a decade ago [16], and it persists. Building clean event logs across legacy mainframes and heavily customized ERP instances can consume over half of project effort, delaying time to value.

### Privacy and Employee-Monitoring Concerns

Desktop-level task mining triggers severe regulatory scrutiny and worker resistance. Under Article 83 of the European Union General Data Protection Regulation (GDPR), non-compliance penalties reach up to €20 million or 4% of total worldwide annual turnover. Consequently, European works councils in jurisdictions like Germany and the Netherlands mandate strict co-determination agreements, forcing vendors to implement pseudonymization controls that intentionally restrict analytical detail.

### Shortage of Process Analytics Skills

A critical gap in specialized analytical talent hinders software expansion and platform utilization. According to the World Economic Forum’s Future of Jobs Report, 39% of core worker skill sets are expected to change or become obsolete by 2030, while UNESCO/UNEVOC reports that nearly 40% of current global skill sets misalign with labor market needs. This shortage prevents buyers from acting on process intelligence, resulting in underutilized dashboards and higher churn rates.

### High Total Cost of Ownership for Mid-Market Buyers

High license fees and implementation overhead restrict adoption across mid-market segments. Enterprise-grade subscriptions typically start at USD 100,000 to USD 250,000 annually, with implementation and data engineering adding another 150% to 200% in initial upfront costs. For mid-sized firms in Latin America, Southeast Asia, and Africa operating on tighter IT budgets, these substantial capital requirements make proving a clear 12-month return on investment difficult, concentrating market adoption primarily among large multinationals.

### Ecosystem Friction over Data Access

Celonis filed an antitrust lawsuit against SAP in March 2025, alleging restrictions on third-party access to customer ERP data [11]. Such disputes create uncertainty for buyers about connector longevity and contractual exposure. Some enterprises defer multi-year commitments until access terms stabilize, slowing deal velocity in the SAP installed base.

## Process Mining Software Market Opportunities

### Process Data as the Foundation for AI Agents

AI agents require live operational models to act, escalate, or wait autonomously. According to Gartner, global enterprise AI spending reaches USD 2.5 trillion by 2026, driving vendors that expose process graphs as structured context for LLMs to transition into larger IT budgets. Transitioning from legacy seat licenses toward per-action or per-outcome pricing tied to measurable cycle-time gains unlocks direct access to enterprise automation budgets.

### Mid-Market SaaS in Emerging Economies

High-growth markets like India, Brazil, Saudi Arabia, and Indonesia present major expansion potential. UNCTAD highlights that global business e-commerce sales reached USD 27 trillion, accelerating the demand for streamlined operational tracking. Lightweight, connector-led SaaS editions tailored for mid-market insurers, banks, and logistics providers can capitalize on government digital-public-infrastructure standards, using local systems integrators to drive regional adoption where historical software penetration remains low.

### Benchmarking and Outcome-Based Business Models

Platforms that host thousands of customer process models can offer anonymized cross-industry benchmarks such as days sales outstanding, touchless order rates, or first-contact resolution. Selling these benchmarks as a subscription, or linking fees to verified working-capital release, creates new revenue streams and differentiates vendors on proof of value rather than features.

### ESG Traceability and Supply-Chain Due Diligence

Regulatory mandates are driving process data demand into corporate sustainability offices. Under UN Global Compact guidelines and the EU Corporate Sustainability Reporting Directive (CSRD), around 50,000 businesses must verify Scope 3 emissions and supply chain compliance. Object-centric process mining connects purchase orders, bill-of-lading events, and supplier certifications end-to-end, allowing software vendors to tap dedicated sustainability budgets operating outside traditional IT channels.

### Clinical and Patient-Flow Analytics

Healthcare systems face acute operational pressures and severe labor shortages. The World Health Organization (WHO) projects a global deficit of 11.1 million healthcare workers by 2030, requiring hospitals to optimize patient throughput. Applying process mining to clinical admission, diagnostic imaging, and discharge pathways identifies systemic bottlenecks. Prebuilt healthcare solutions aligned with HL7 FHIR data standards enable medical centers to reduce patient wait times significantly.

## Process Mining Software Market Future Outlook

### From Insight to Autonomous Operations

The next phase of the Process Mining Software Market shifts from describing processes to running them. AI agents will read process graphs, detect deviations, and trigger corrective actions in ERP and service systems with human approval only for exceptions. McKinsey's projection of near USD 3.9 trillion in transformation spending by 2027  indicates the scale of budget that process-aware automation can address.

### Platform Consolidation and Ecosystem Economics

Consolidation will accelerate as tech hyperscalers, major automation suites, and ERP platforms absorb independent process discovery vendors. Meanwhile, the United Nations Conference on Trade and Development (UNCTAD) reports that global digital services exports surged past USD 1.1 trillion from developing economies, emphasizing ecosystem expansion. Independent specialists must compete through platform neutrality, system connectivity, and prebuilt domain templates to retain market share as vendor evaluation increasingly prioritizes ecosystem revenue-sharing models.

### Object-Centric Models and the ERP Renewal Cycle

Traditional single-case event logs struggle to process complex many-to-many operational relationships across modern supply chains. Object-centric process mining (OCPM) resolves these technical bottlenecks by enabling simultaneous multi-object modeling. This capability aligns directly with the mandatory 2027–2030 SAP ERP migration window. Platforms featuring native OCPM capability will become the standard architecture for complex global supply chain and enterprise finance transformation programs.

### Regulatory Traceability and ESG Assurance

Regulators are converging on demands for auditable evidence of how decisions and transactions flow, from DORA [6] and the AI Act [7] to CSRD [8]. The OECD notes accelerating government adoption of data-driven oversight tools [18]. Process logs will increasingly serve as assurance artifacts reviewed by auditors, embedding the technology in compliance infrastructure for the long term.

## Regional Market Share Analysis

| Region | Key Metric (2025) | Primary Investment Themes |
| --- | --- | --- |
| North America | USD 0.25 Billion | SOX controls testing, automation bundling, AI agents |
| Europe | 37.5% share | S/4HANA migration, DORA, CSRD traceability |
| Asia-Pacific | 21.8% CAGR | Banking digitalization, e-government, manufacturing |
| South America | USD 0.04 Billion | Banking and retail efficiency, tax compliance |
| Middle East and Africa | 16.9% CAGR | National transformation programs, telecom, utilities |
| Total | USD 0.77 Billion | — |

Europe remains the anchor of the Process Mining Software Market, while Asia-Pacific delivers the fastest growth. North America combines high spending per deployment with strong automation-vendor presence.

### North America

| Country | Key Metric (2025) | Key Driver |
| --- | --- | --- |
| United States | 84.0% share of region | SOX audits, hyperscaler and RPA ecosystems |
| Canada | 17.9% CAGR | Banking and public-service modernization |
| Mexico | USD 0.02 Billion | Nearshoring-driven manufacturing processes |

The United States dominates regional spending as Fortune 500 firms embed process analytics into finance transformation and shared-services programs. Microsoft's inclusion of process mining in Power Automate has widened access across mid-sized enterprises [13], while IBM pairs its process mining tooling with automation consulting [14]. Canada's banks are applying the technology to onboarding and fraud workflows, and Mexico's nearshoring boom is generating demand in plant-to-warehouse processes.

### Europe

| Country | Key Metric (2025) | Key Driver |
| --- | --- | --- |
| United Kingdom | 18.5% share of region | Financial-services resilience rules |
| Germany | USD 0.08 Billion | SAP installed base, Celonis home market |
| France | 16.8% CAGR | Public-sector and utilities digitalization |
| Italy | 8.0% share of region | Manufacturing and banking efficiency |
| Spain | USD 0.02 Billion | Telecom and retail banking programs |
| Nordics | 18.2% CAGR | Cloud-first public administrations |
| Rest of Europe | 17.5% share of region | Benelux shared-services hubs |

Germany is the region's largest country market, combining the world's densest SAP footprint with the headquarters of category leader Celonis. DORA has made the United Kingdom-adjacent and EU banking sectors heavy adopters of process documentation and testing [6]. France's state digital agencies and utilities are scaling deployments, and Nordic governments favor cloud delivery. Works-council requirements in Germany and the Netherlands lengthen sales cycles but rarely stop projects outright.

### Asia-Pacific

| Country | Key Metric (2025) | Key Driver |
| --- | --- | --- |
| China | USD 0.05 Billion | Domestic ERP vendors and manufacturing |
| India | 25.4% CAGR | Digital public infrastructure, BFSI growth |
| Japan | 20.5% share of region | Legacy ERP renewal, labor shortages |
| South Korea | 21.2% CAGR | Electronics and telecom process automation |
| ASEAN | USD 0.01 Billion | Regional banking and logistics hubs |
| Australia | 7.5% share of region | Government and mining operations |
| New Zealand | 19.6% CAGR | Public-service digital strategies |
| Rest of Asia-Pacific | 4.0% share of region | Early-stage enterprise adoption |

India is the region's growth [engine](https://www.marketresearchfuture.com/reports/engine-market-24300) as banks, insurers, and IT services firms apply process analytics to high-volume transactions built on Digital India rails [21]. Japan's aging workforce and the "2025 digital cliff" around legacy systems push manufacturers toward process redesign. China relies on domestic platforms aligned with local ERP vendors, while South Korean electronics groups use process data to compress order-to-delivery cycles.

### South America

| Country | Key Metric (2025) | Key Driver |
| --- | --- | --- |
| Brazil | 58.0% share of region | Banking, retail, and tax-reform compliance |
| Argentina | 18.3% CAGR | Fintech and agribusiness exports |
| Rest of South America | USD 0.01 Billion | Chile and Colombia shared services |

Brazil leads regional adoption, where large banks and retailers use process mining to reconcile complex indirect-tax workflows ahead of the country's consumption-tax reform. Argentina's fintech sector is adopting cloud editions for onboarding and credit processes. Chile and Colombia host regional shared-services centers that increasingly benchmark procure-to-pay performance. Price sensitivity favors subscription tiers and partner-led implementations [19].

### Middle East and Africa

| Country | Key Metric (2025) | Key Driver |
| --- | --- | --- |
| Middle East | 62.0% share of region | National transformation agendas |
| Saudi Arabia | 19.8% CAGR | Vision 2030 e-government and giga-projects |
| United Arab Emirates | 18.5% share of region | Smart government and aviation logistics |
| Turkey | USD 0.006 Billion | Banking and manufacturing exports |
| Rest of Middle East | 15.9% CAGR | Qatar and Oman utilities |
| Africa | 38.0% share of region | Telecom and banking modernization |
| South Africa | USD 0.008 Billion | Financial-services compliance |
| Egypt | 18.7% CAGR | Government digital services |
| Nigeria | 5.5% share of region | Mobile money and telecom operations |
| Rest of Africa | 15.2% CAGR | Kenya and Morocco shared services |

Saudi Arabia is the region's fastest-growing country, with Vision 2030 ministries and state-owned enterprises standardizing processes across procurement and citizen services [20]. The United Arab Emirates applies process analytics to aviation, logistics, and smart-government workflows. In Africa, South African banks and Nigerian telecom operators lead adoption, while Egypt's digital-government push opens public-sector opportunities.

## Process Mining Software Market Segmentation

The Process Mining Software Market is segmented by component, deployment mode, business function, and end-user industry, with each dimension showing a distinct balance between today's revenue leaders and tomorrow's growth pockets.

### By Component

| Segment | Key Metric (2025) | Primary Demand Driver |
| --- | --- | --- |
| Solution | 66.5% share | Platform licenses with prebuilt connectors and AI copilots |
| Services | USD 0.26 Billion | Implementation, training, managed value realization |

Within the Process Mining Software Market, Solution remains dominant because enterprises buy platforms first and expand seats as use cases multiply. Services is the faster-growing component as buyers discover that extracting value depends on KPI design, change management, and continuous monitoring. Consulting alliances that pair platforms with transformation playbooks are turning services into a recurring revenue line and strengthening multi-year customer retention.

### By Deployment Mode

| Segment | Key Metric (2025) | Primary Demand Driver |
| --- | --- | --- |
| Cloud | 62.4% share | SaaS agility, consumption pricing, faster AI feature access |
| On-Premises | USD 0.29 Billion | Data sovereignty and regulated environments |

Cloud leads the Process Mining Software Market by deployment mode and is also the fastest-growing option, as vendors release new AI capabilities to SaaS customers first. Security attestations such as ISO/IEC 27001 [22] have reassured banks and insurers. On-premises installations persist in defense-adjacent, public-sector, and data-sovereign settings, though hybrid architectures are steadily narrowing their advantage.

### By Business Function

| Segment | Key Metric (2025) | Primary Demand Driver |
| --- | --- | --- |
| Order-to-Cash | 29.0% share | Working-capital release and DSO reduction |
| Procure-to-Pay | USD 0.21 Billion | Maverick-spend control and payment-term compliance |
| Customer Service and Support | 24.6% CAGR (2026–2035) | Omnichannel case and resolution analytics |
| Others (Hire-to-Retire, etc.) | 25.7% share | HR, IT service management, and record-to-report workflows |

Order-to-Cash anchors the Process Mining Software Market by function because cash-flow gains are easy to quantify and sell to CFOs. Procure-to-Pay follows closely, driven by spend-control mandates. Customer Service and Support is the fastest-growing function, as contact-center interactions across chat, voice, and email generate dense event trails. Others (Hire-to-Retire, etc.) reflect expansion into HR onboarding and IT service workflows.

### By End-user Industry

| Segment | Key Metric (2025) | Primary Demand Driver |
| --- | --- | --- |
| BFSI | 21.8% share | AML, credit approval, and DORA compliance |
| IT and Telecom | USD 0.15 Billion | Service provisioning and incident management |
| Manufacturing | 18.6% CAGR (2026–2035) | Supply-chain resilience and plant-to-order flows |
| Healthcare | 23.0% CAGR (2026–2035) | Patient-pathway optimization |
| Logistics and Transportation | USD 0.12 Billion | Shipment tracking and exception handling |
| Public Sector and Utilities | 13.1% share | Citizen-service modernization and asset maintenance |

BFSI leads the Process Mining Software Market by industry on the strength of anti-money-laundering, loan-origination, and resilience use cases. Healthcare is the fastest-growing vertical, with providers applying process analysis to reduce waits and improve bed utilization [17]. Manufacturing, IT and Telecom, Logistics and Transportation, and Public Sector and Utilities broaden demand, reducing vendor dependence on financial services.

## Competitive Benchmarking

Market concentration is moderate. The estimated Herfindahl-Hirschman Index sits around 1,400–1,700, and the top five vendors hold an estimated 60–70% of the Process Mining Software Market. Celonis leads by a clear margin, followed by suite vendors that bundle discovery with ERP or automation platforms; a long tail of specialists competes on price, academic depth, or regional presence .

| Company | Est. Revenue Share Range | Key Offerings for Process Mining Software Market | Strategic Positioning |
| --- | --- | --- | --- |
| Celonis SE | ~30–35% | Celonis Process Intelligence Platform, AgentC | System-neutral category leader focused on AI agents |
| SAP SE | ~12–16% | SAP Signavio Process Intelligence | ERP-native discovery tied to S/4HANA migration |
| IBM Corporation | ~6–9% | IBM Process Mining | Bundled with automation consulting and watsonx |
| UiPath Inc. | ~5–8% | UiPath Process Mining, Task Mining | Discovery as front end of automation platform |
| Microsoft Corporation | ~5–8% | Power Automate Process Mining | Broad reach through Microsoft 365 and Power Platform |
| Software AG | ~3–6% | ARIS Process Mining | Process governance and BPM heritage |
| Appian Corporation | ~2–4% | Appian Process Mining | Low-code process automation integration |
| ABBYY | ~2–4% | ABBYY Timeline | Document-centric process intelligence |
| Apromore | ~1–3% | Apromore Process Intelligence | Academic-rooted, open-architecture platform |
| QPR Software | ~1–2% | QPR ProcessAnalyzer | Nordic specialist with SQL-native analytics |

## Recent News & Developments

- (April 2023): Published its first Magic Quadrant covering process mining, formalizing evaluation criteria and accelerating enterprise shortlisting in the Process Mining Software Market.
- SAP (May 2024): Expanded generative AI capabilities across SAP Signavio, linking process insights to its Joule copilot and S/4HANA transformation offerings. [4]
- European Union (August 2024): The AI Act entered into force, raising demand for auditable logs showing where AI systems intervene in business processes. [7]
- Celonis (October 2024): Introduced AgentC to feed process intelligence into third-party AI agent frameworks, positioning discovery as the context layer for autonomous automation. [10]
- European Union (January 2025): DORA became applicable, requiring financial entities to map and test ICT-supported critical functions. [6]
- Celonis (March 2025): Filed an antitrust lawsuit against SAP over third-party access to ERP data, a dispute with direct implications for connector strategies. [11]
- UiPath (March 2025): Announced the acquisition of Peak to add AI decisioning to its automation and discovery portfolio. [12]

## Market Drivers

### 日益增长的合规需求

流程挖掘软件市场越来越受到各行业对合规性日益增长的需求的推动。组织面临着遵守严格法规和标准的持续压力，这需要实施强有力的合规措施。流程挖掘软件帮助公司监控其流程，以确保遵守法律和监管要求。最近的研究发现，不合规可能导致数百万美元的罚款，突显了有效合规管理的重要性。随着企业寻求降低与不合规相关的风险，流程挖掘解决方案的需求预计将上升。这一趋势强调了流程挖掘软件在帮助组织应对监管环境复杂性方面的关键作用，从而推动流程挖掘软件市场的增长。

### 业务流程的复杂性上升

流程挖掘软件市场受到各个行业业务流程日益复杂的显著影响。随着组织的扩展和多元化，其流程的复杂性也在增加，使得维护监督和控制变得具有挑战性。流程挖掘软件通过提供对这些复杂工作流程的洞察，帮助组织简化操作并提升绩效，从而提供了解决方案。根据最近的数据，约有70%的组织报告由于这种复杂性而在有效管理其流程方面遇到困难。因此，随着公司寻求能够简化其操作并提供清晰度的工具，流程挖掘解决方案的需求预计将上升。这一趋势表明，随着企业优先考虑有效的流程管理，流程挖掘软件市场将呈现出强劲的增长轨迹。

### 对运营效率的需求增加

流程挖掘软件市场的需求显著上升，因为组织努力提高运营效率。公司越来越认识到流程挖掘在识别工作流程中的低效和瓶颈方面的价值。根据一份报告，使用流程挖掘工具的组织可以实现高达30%的运营成本降低，这一趋势得到了强调。随着企业寻求优化其流程，流程挖掘软件的采用可能会加速，从而推动市场增长。此外，实时可视化和分析复杂流程的能力使组织能够做出明智的决策，从而提高整体生产力。这种对效率日益重视的趋势是推动流程挖掘软件市场向前发展的关键驱动力。

### 技术和集成能力的进步

流程挖掘软件市场受到技术进步和流程挖掘解决方案集成能力的显著影响。随着技术的发展，流程挖掘软件变得越来越复杂，提供了增强的功能，如实时分析和机器学习能力。这些进步使组织能够深入了解其流程并进行主动调整。此外，将流程挖掘工具与现有企业系统（如ERP和CRM平台）集成的能力增强了它们的实用性和有效性。最近的数据表明，集成流程挖掘与其他技术的组织可以实现高达25%的流程效率提升。这一趋势表明流程挖掘软件市场的未来前景乐观，因为企业越来越寻求能够与其运营框架无缝集成的先进解决方案。

### 强调数据驱动的决策制定

流程挖掘软件市场正经历向数据驱动决策的范式转变，这对希望保持竞争力的组织变得越来越重要。公司正在利用数据分析来获取对其运营的洞察，而流程挖掘软件在这一转型中发挥着至关重要的作用。通过分析事件日志和流程数据，组织可以发现模式和趋势，从而为战略决策提供信息。最近的统计数据显示，采用数据驱动方法的组织比其竞争对手更有可能做出更快的决策，可能性高达5倍。这种对数据分析的重视可能会推动流程挖掘解决方案的采用，因为企业意识到需要能够促进明智决策的工具。因此，流程挖掘软件市场在未来几年有望实现显著增长。

## Future Outlook

流程挖掘软件市场预计将在2024年至2035年间以18.16%的年复合增长率增长，推动因素包括自动化、数据分析的增加以及对运营效率的需求。

**New opportunities:**

- 集成基于人工智能的分析以增强决策能力。

到2035年，市场预计将强劲，反映出显著的增长和创新。

## Segment Insights

### 按部署类型：基于云的（最大）与本地部署（增长最快）

在流程挖掘软件市场中，部署类型正日益塑造运营格局。目前，基于云的解决方案占主导地位，利用卓越的可扩展性和可访问性，符合现代商业需求。然而，现场安装仍然具有重要意义，特别是对于优先考虑数据控制和安全性的组织。随着公司寻求灵活性，混合模型正在出现，结合云和现场解决方案的元素，以根据其特定需求量身定制部署策略。

基于云的（主导）与本地部署（新兴）

基于云的流程挖掘软件市场部署因其能够提供可扩展、具有成本效益的解决方案而脱颖而出，这些解决方案与组织快速的数字化转型议程相一致。这种部署类型提供了灵活性和改善的协作，使企业能够随时随地访问和分析数据。相反，尽管传统上由于其控制和安全性优势而受到青睐的本地部署，随着公司越来越多地采用混合系统，正在经历复苏。这种灵活性使公司能够满足特定的合规性和数据治理要求，同时仍然拥抱现代云能力，从而导致更为集成和多功能的运营框架。

### 按应用：IT运营（最大）与欺诈检测（增长最快）

在流程挖掘软件市场中，应用细分显示出多样化的利用格局，其中IT运营占据了最大的市场份额。该细分领域利用流程挖掘技术来提升系统性能和优化资源管理，使其成为寻求效率的组织的关键焦点。相反，欺诈检测已成为增长最快的应用，受到日益增加的监管压力和数字时代对强大安全措施的必要性的推动。组织正在投资于帮助主动识别和减轻风险的技术。

IT运营（主导）与欺诈检测（新兴）

IT运营作为流程挖掘软件市场的主导应用，专注于通过数据驱动的洞察来提升IT流程，使企业能够有效地简化其运营。对实时数据分析的依赖确保了更快的决策制定和改进的绩效指标。另一方面，欺诈检测作为一种新兴应用正在获得关注，因为公司优先考虑识别和预防欺诈活动。该细分市场的特点是采用先进的算法和机器学习技术，为组织提供了应对日益复杂的欺诈方案所需的工具。这两种应用展示了流程挖掘在解决企业内部复杂挑战方面的多样性。

### 按最终用户：银行和金融服务（最大）与医疗保健（增长最快）

流程挖掘软件市场受到几个关键终端用户行业的显著影响。银行和金融服务部门占据了相当大的市场份额，这得益于其对流程优化和合规管理的需求。其次是医疗保健行业，随着组织旨在提升患者护理和运营效率，流程挖掘的采用正在激增。制造业和零售业也是值得注意的参与者，尽管它们的市场份额相对较小。电信行业虽然在增长，但仍然是市场中的新兴领域。

银行和金融服务：主导 vs. 医疗保健：新兴

银行和金融服务领域已在流程挖掘软件市场中确立了主导地位，这得益于行业对增强问责制、流程效率和合规性的需求。金融机构利用流程挖掘来简化操作、降低风险并提高客户满意度。相比之下，被称为新兴的医疗保健行业正在迅速采用流程挖掘解决方案，以应对患者数据管理和运营瓶颈等挑战。随着这些医疗保健组织专注于改善治疗路径和行政流程，它们越来越认识到利用流程挖掘来支持其战略目标的价值。

### 按组织规模：大型企业（最大）与小型企业（增长最快）

在流程挖掘软件市场中，不同规模组织之间的分布显示出采用率的显著差异。大型企业占据了市场的相当大份额，利用流程挖掘来优化其运营。与此同时，随着对流程挖掘益处的认识不断提高，小型企业的市场份额也在迅速增加，使其能够提高效率并降低成本。

随着企业的发展，中型企业也在采用流程挖掘，尽管与大型企业相比，其速度较慢。小型企业增长的驱动因素包括对敏捷方法论的需求以及可扩展软件解决方案的经济性。大型企业由于其对数字化转型的既定关注和可用于高级分析能力的资源，继续保持领先地位。

大型企业（主导）与小型企业（新兴）

大型企业的特点是其复杂的运营和对复杂流程挖掘解决方案的需求。它们通常拥有更多的数据进行分析，使其成为运营效率和战略决策的高级分析的主要用户。这些企业通常将流程挖掘整合到更广泛的数字化转型计划中，从而获得显著的竞争优势。相比之下，小型企业是新兴的参与者，受到对能够提供其流程即时洞察的成本效益工具日益增长的需求的驱动。随着对流程挖掘的认识不断提高，这些组织发现简化复杂流程、提高生产力和实施数据驱动策略的价值，即使在资源更为紧张的情况下。这种动态创造了一个竞争激烈的市场，小型企业迅速适应并利用技术克服传统限制。

## Regional Market Share Analysis

### 北美：技术驱动的市场领导者

北美是流程挖掘软件最大的市场，约占全球市场份额的40%。该地区的增长受到快速数字化转型、对运营效率的需求增加以及对人工智能和机器学习技术的强劲投资的推动。对数据驱动决策的监管支持进一步促进了市场扩展，使其成为流程挖掘解决方案创新的中心。

美国在北美市场中处于领先地位，加拿大也做出了重要贡献。UiPath和IBM等主要企业在此总部设立，促进了竞争环境的形成。既有的科技公司和初创企业的存在增强了创新和采用率。随着组织越来越多地寻求优化流程，对先进流程挖掘解决方案的需求持续上升，巩固了北美作为市场领导者的地位。

### 欧洲：创新与合规的关注

欧洲是流程挖掘软件的第二大市场，约占全球市场份额的30%。该地区的增长受到严格监管框架的推动，例如GDPR，强调数据透明度和流程优化。此外，工业4.0技术的日益采用推动了对流程挖掘解决方案的需求，使组织能够提高运营效率和合规性。

德国、英国和法国是该市场的领先国家，其中德国是最大的贡献者。Celonis和Software AG等关键企业在欧洲设立，促进了竞争环境的形成。对创新和合规的关注导致了各个行业（包括制造业和金融业）流程挖掘采用的激增，使欧洲在全球市场中成为一个关键参与者。

### 亚太地区：快速增长与采用

亚太地区的流程挖掘软件市场正在快速增长，约占全球市场份额的20%。这种增长受到数字化程度提高、中产阶级崛起以及各行业对运营效率的强烈关注的推动。中国和印度等国在这一趋势中处于领先地位，政府倡导技术采用和商业流程创新的举措得到了支持。

中国是该地区最大的市场，其次是印度和日本。竞争环境的特点是本地和国际参与者的混合，包括UiPath和QPR Software。随着亚太地区的组织越来越认识到数据分析和流程优化的价值，对流程挖掘解决方案的需求预计将激增，使该地区成为未来增长的关键领域。

### 中东和非洲：新兴市场潜力

中东和非洲（MEA）地区是流程挖掘软件的新兴市场，目前约占全球市场份额的10%。增长受到对数字化转型投资增加和对流程优化益处认识提高的推动。该地区的政府积极推动技术采用，以提高运营效率，这成为市场增长的催化剂。

南非和阿联酋是该地区的领先国家，越来越多的企业寻求利用流程挖掘解决方案。竞争环境正在演变，本地和国际参与者纷纷进入市场。随着MEA地区的组织继续接受数字解决方案，对流程挖掘软件的需求预计将上升，为供应商和利益相关者提供显著的增长机会。

## Competitive Benchmarking

过程挖掘软件市场目前的特点是动态的竞争格局，受到对运营效率和数据驱动决策日益增长的需求的推动。主要参与者如Celonis（德国）、UiPath（美国）和IBM（美国）处于前沿，各自采用不同的策略来增强其市场定位。Celonis（德国）专注于通过持续的产品改进和战略合作伙伴关系进行创新，而UiPath（美国）则强调在其过程挖掘解决方案中集成自动化。另一方面，IBM（美国）利用其广泛的云基础设施提供可扩展的过程挖掘能力，从而吸引更广泛的企业群体。这些策略共同促成了一个日益以技术进步和以客户为中心的解决方案为中心的竞争环境。

在商业战术方面，公司越来越多地本地化其运营并优化供应链，以更好地服务于区域市场。过程挖掘软件市场似乎适度分散，既有成熟的参与者，也有新兴的初创公司。这种分散性允许多样化的产品供应，但像Celonis（德国）和IBM（美国）这样的主要参与者的影响是显著的，因为他们设定了创新和服务交付的基准，较小的公司往往努力效仿。

在2025年8月，Celonis（德国）宣布与一家领先的云服务提供商建立战略合作伙伴关系，以增强其过程挖掘能力。这一合作预计将促进先进分析和机器学习的集成到Celonis的产品中，从而改善用户体验和运营洞察。这一举措不仅巩固了Celonis的市场地位，也反映了过程挖掘中向云解决方案转变的更广泛趋势。

在2025年9月，UiPath（美国）在其过程挖掘套件中推出了一项新功能，集成了用于预测分析的人工智能驱动的洞察。这一发展具有重要意义，因为它使UiPath能够利用对智能自动化日益增长的需求，使企业能够在过程低效发生之前进行预测。将人工智能纳入过程挖掘工具可能会增强用户的决策能力，从而巩固UiPath的竞争优势。

在2025年7月，IBM（美国）推出了其过程挖掘软件的升级版本，其中包括增强的可视化工具和实时数据处理能力。此升级至关重要，因为它与商业运营中对实时洞察的日益需求相一致。通过专注于用户友好的界面和即时数据可访问性，IBM旨在吸引更广泛的受众，特别是在寻求迅速优化其运营的企业中。

截至2025年10月，过程挖掘软件市场的竞争趋势受到数字化、可持续发展倡议和人工智能集成的强烈影响。战略联盟变得越来越重要，因为它们使公司能够汇集资源和专业知识，从而增强其产品供应。展望未来，预计竞争差异化将从传统的基于价格的策略转向关注创新、技术进步和供应链的可靠性。这一演变强调了在快速变化的市场环境中敏捷性和响应能力的重要性。

## Recent News & Developments

- **2024年第二季度：Celonis推出基于生成性人工智能的新一代流程挖掘平台** Celonis宣布推出其下一代流程挖掘平台，集成生成性人工智能功能，以自动化企业客户的流程分析和优化。
- **2024年第二季度：UiPath在最新平台更新中推出增强的流程挖掘功能** UiPath发布了其自动化平台的重大更新，新增先进的流程挖掘和任务捕获工具，旨在提高业务流程的可视化和效率。
- **2024年第二季度：Appian宣布与Celonis建立合作伙伴关系，以加速流程挖掘的采用** Appian与Celonis形成战略合作伙伴关系，将Celonis的流程挖掘技术集成到Appian的低代码自动化套件中，旨在简化数字化转型计划。
- **2024年第二季度：Software AG扩展ARIS流程挖掘，新增模拟功能** Software AG为其ARIS流程挖掘平台引入了新的模拟和规划功能，使组织能够在实施前建模和优化业务流程。
- **2024年第二季度：流程智能初创公司Apromore获得1500万美元B轮融资，以扩大全球业务** 流程挖掘软件提供商Apromore获得1500万美元B轮融资，以扩大其产品开发并加速国际市场增长。
- **2024年第三季度：Celonis收购流程分析初创公司LANA Labs** Celonis完成了对位于柏林的流程分析公司LANA Labs的收购，以增强其流程挖掘技术组合并扩大其在欧洲的影响力。
- **2024年第三季度：西门子与Celonis宣布联合投资工业流程挖掘解决方案** 西门子与Celonis推出了一项联合投资，专注于为工业和制造客户提供量身定制的流程挖掘解决方案，利用两家公司的专业知识。
- **2024年第三季度：UiPath任命新首席产品官以领导流程挖掘战略** UiPath任命了一位新首席产品官，负责监督公司的流程挖掘和自动化产品路线图，标志着对流程智能能力的增加投资。
- **2024年第四季度：Celonis在流程挖掘软件需求激增的背景下准备上市** Celonis宣布计划上市，称企业对流程挖掘软件的快速采用和投资者对自动化技术的强烈兴趣推动了这一决定。
- **2025年第一季度：Appian在北美推出新的流程挖掘卓越中心** Appian开设了一个专门的流程挖掘卓越中心，以支持北美客户进行高级流程分析、培训和实施服务。
- **2025年第一季度：流程挖掘初创公司Minit获得1000万美元A轮融资** 流程挖掘软件初创公司Minit获得1000万美元A轮融资，以加速产品创新并扩大其全球销售团队。
- **2025年第二季度：SAP推出面向企业客户的基于云的流程挖掘解决方案** SAP推出了一种新的基于云的流程挖掘解决方案，旨在帮助企业客户使用实时数据可视化、分析和优化其业务流程。

## Report Scope

| 2024年市场规模 | 2.178（十亿美元） |
| --- | --- |
| 2025年市场规模 | 2.573（十亿美元） |
| 2035年市场规模 | 13.65（十亿美元） |
| 复合年增长率（CAGR） | 18.16%（2024 - 2035） |
| 报告覆盖范围 | 收入预测、竞争格局、增长因素和趋势 |
| 基准年 | 2024 |
| 市场预测期 | 2025 - 2035 |
| 历史数据 | 2019 - 2024 |
| 市场预测单位 | 十亿美元 |
| 主要公司简介 | 市场分析进行中 |
| 覆盖的细分市场 | 市场细分分析进行中 |
| 主要市场机会 | 人工智能的整合提高了流程挖掘软件市场的效率。 |
| 主要市场动态 | 对流程优化的需求上升推动了流程挖掘软件市场的创新和竞争。 |
| 覆盖的国家 | 北美、欧洲、亚太、南美、中东和非洲 |

## Frequently Asked Questions

**Q: 截至2024年，流程挖掘软件市场的当前估值是多少？**
A: 流程挖掘软件市场在2024年的估值为21.78亿美元。

**Q: 到2035年，流程挖掘软件市场的预计市场规模是多少？**
A: 预计到2035年，市场将达到136.5亿美元。

**Q: 在2025年至2035年的预测期内，流程挖掘软件市场的预期CAGR是多少？**
A: 预计市场在预测期内的年均增长率（CAGR）为18.16%。

**Q: 预计哪种部署类型将主导流程挖掘软件市场？**
A: 预计基于云的部署将占主导地位，预计到2035年估值将达到54.5亿美元。

**Q: 推动流程挖掘软件市场增长的关键应用是什么？**
A: 业务流程管理是一个关键应用，预计到2035年将达到45亿美元。

**Q: 哪个终端用户细分市场可能对市场增长贡献最大？**
A: 银行和金融服务预计将显著贡献，预计到2035年估值为39亿美元。

**Q: 在流程挖掘软件市场中，小型企业与大型企业相比如何？**
A: 到2035年，大型企业的估值预计为66.5亿美元，而小型企业的估值为25亿美元。

**Q: 流程挖掘软件市场的主要参与者是谁？**
A: 主要参与者包括Celonis、UiPath、Software AG、IBM和QPR Software。

**Q: 在流程挖掘软件市场中，混合部署的预计估值是多少？**
A: 预计到2035年，混合部署将达到40亿美元。

**Q: 医疗保健行业在流程挖掘软件市场的表现如何？**
A: 预计到2035年，医疗保健行业的估值将达到27亿美元。


---

*This Markdown endpoint is provided for AI systems and LLM crawlers. For the full interactive report visit https://www.marketresearchfuture.com/reports/process-mining-software-market-32884*