Telecom Billing & Revenue Management Market Research Report - Global Forecast till 2027

Global Telecom Billing and Revenue Management Market Research Report: By Component (Software [Mediation, Billing & Charging, Partner & Interconnect Management, Revenue Assurance and Fraud Management] and Services [Professional Services and Managed Services]), By Operator Type (Mobile Operators and Internet Service Providers, Satellite Communication Providers and Cable Network Providers), By Deployment Mode (Cloud and On-premises) and By Region (North America, Europe, Asia-Pacific, Middle East & Africa and South America) - Forecast till 2027

ID: MRFR/ICT/8968-HCR | March 2021 | Region: Global | 100 pages

Please note that the assessment period of report has been updated from 2018–2026 to 2020-2027. Cordially fill the sample form for updated data.

Market Synopsis


Global Telecom Billing & Revenue Management Market size is expected to register a steady CAGR of 11.0% and reach USD 19.74 Billion by 2026.


With the rise in number of cellular subscribers and challenges faced by telecom providers including fallout of services and network congestion has created need to develop an effective billing and revenue management solution that can overcome the above mentioned challenges. The billing and revenue management for telecom industry has become crucial as celluar service providers (CSPs) are competing to create greater value and loyalty from their customer relationships. Additionally, the CSPs are now-a-days providing various digital services such as streaming of video & OTT content, cloud storage, online payment services, banking, among others. This broadening of product offerings along with their core cellular services across prepaid, postpaid and hybrid customers in B2C, B2B and B2B2X business models have made their billing and revenue management system more complex and prone to errors threatening towards huge losses.


Telecom billing & revenue management software enable organizations to offer multi-service bundling with cross-product discounts and incentives, unified invoice, credit control, multi-currency & multi-taxation handling, roaming management, different time zones, financial reporting & auditing, payments & revenue collections, revenue assurance & auditing, tax management, and multi-language support. Also, the adoption of billing & revenue management software enables CSPs, their partners, and customers to operate and utilize same solutions for their needs.


Several factors including rise in number of mobile users, transformation of DSPs from CSPs, and increase in number of stakeholders in the telecom industry are some of the factors that are driving the telecom billing & revenue management market. Additionally, the software allows scalability to expand beyond existing markets with the rise in number of consumers, partners, and vendors is also contributing to the market growth.


However, this market growth is hampered by stringent government regulations regarding average revenue per user (ARPU), customer data privacy, charges incurred for call and data usage, call drops, network availability, and among others. Although, rising need to optimize revenue streams using innovative technologies including artificial intelligence, big data analytics, machine learning, among others.


Segmentation


Global Telecom Billing & Revenue Management Market has been segmented based on Component, Operator Type, Deployment Mode, and Region.


By component, the global telecom billing & revenue management market has been divided into software and services. Further, the software sub-segment is bifurcated into mediation, billing & charging, partner & interconnect management, revenue assurance, and fraud management. Whereas services sub-segment is divided into professional services and managed services.


By operator type, the global telecom billing & revenue management market has been divided into mobile operators and internet service providers, satellite communication providers, and cable network providers.


Depending on its deployment mode, the telecom billing & revenue management market is split into cloud and on-premises.


The global telecom billing & revenue management market has been analyzed for five regions—North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


Regional Analysis


Global Telecom Billing & Revenue Management Market is estimated to register a steady CAGR of 11.0% over the forecast period. The geographic analysis of the global telecom billing & revenue management market has been conducted for North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


North America is expected to be the dominating region in terms of the adoption of telecom billing & revenue management software & services. North American market has been segmented into the US, Canada, and Mexico. The US is expected to lead the country-level market, while Canada is projected to be the fastest-growing segment during the forecast period. The US market is expected to report the highest market share, owing to the factors such as faster adoption of advanced technologies to enhance customer experience and enhance revenue generating streams across business models. Additionally, the North American market for telecom billing & revenue management software and services is expected to grow further due to presence of key players in the region such as Netcracker (US), CSG Systems International, Inc. (US), Oracle (US), Emida (US), Infozech (US), and IntegraTouch, LLC. (US). These players are competing to deliver with advanced telecom billing & revenue management software and services that are future ready, capable of adopting to any major policies, and truly agile in terms of software development and deployment capabilities.


Asia-Pacific region is projected to grow at the highest rate over the forecast period, with the regional market being segmented into China, Japan, India, and the rest of Asia-Pacific. This growth is attributed to the rapid economic developments, increasing cellular subscriber base, rise in use of smartphones, rapid development across OTT platforms, and digital innovation in major countries including China, Japan, India, Singapore, Malaysia, Australia, among others. Furthermore, IT & telecom companies in the region are developing their capabilities to offer innovative product offerings to enhance customer retention and enrich experience.


Competitive Analysis


Global Telecom Billing & Revenue Management Market is witnessing a steady growth due to the rising demand for rise in number of mobile users, transformation of DSPs from CSPs, and increase in number of stakeholders in the telecom industry. Major players have opted for partnerships, acquisitions, and product developments as their key organic growth strategies to enhance their positions in the market and cater to the rapidly changing network and digital services demands. Additionally, the companies are focusing on providing proactive, predictive optimization model, ensuring efficiency, speed, and the best customer experience. Furthermore, handling of essential processes such as product management, order management, revenue management and customer engagement involved in emerging 5G services are among top strategies adopted. These are expected to boost the demand for telecom billing & revenue management software and services across the globe. For instance, Netcracker, a leading provider of telecom billing and revenue management software and Netcracker, a US-based leading provider of telecom billing and revenue management software and services, offers with digital BSS to cater different revenue management needs such as active mediation, voucher management, online charging system, customer billing management, converged rating & charging, and collections management. It provides carrier-grade rating, enables charging & billing based on usage & slice of 5G, IoT/Machine-to-Machine, and cloud/virtual services enhancing business flexibility across business models and any number of partners/associates. Additionally, Netcracker helps telecom operators personalize their service offerings, support to the complex and policy-based charging scenarios, and revenue settlement models for partners.


Impact of COVID19


The outbreak of COVID-19 has resulted into several disruptions in the day to day cellular business operations across industry verticals globally. Following to this outbreak, enforcement of lockdown and other movement restrictions for several months to prevent the spread of deadly virus impacted the rapid transformation in the working culture for large workforce as well as other activities. The demand for network connectivity and other digital services reached its peak during lockdowns and movement restrictions imposed. The adoption of telecom billing & revenue management software and services helped organizations manage & control the credits provided based on customer loyalty based on historical data.


Key Players


The Key Players in the Global Telecom Billing & Revenue Management Market are identified based on their country of origin, presence across different regions, recent key developments, product diversification, and industry expertise. These include Netcracker (US), CSG Systems International, Inc. (US), Oracle (US), Telefonaktiebolaget LM Ericsson (Sweden), Huawei Technologies Co., Ltd. (China), SAP SE (Germany), Comarch SA (Poland), Sterlite Technologies Limited (India), Emida (US), Commerx (Canada), Optiva, Inc. (Canada), iNiSolution (Lebanon), Infozech (US), and IntegraTouch, LLC. (US), and ZCOM Systems (Canada). The key strategies adopted by most of the players are partnerships, acquisitions, agreements, and collaborations.


Global Telecom Billing & Revenue Management Market, 2018–­2026 (USD Billion)
Telecom Billing & Revenue Management Market


Source: MRFR Analysis


Intended Audience



  • Telecom Enterprises

  • Technology consultants

  • Investors and venture capitalists

  • Network operators & service providers

  • Communication service providers

  • Software developers

  • Hardware manufacturers

  • Government Organizations


Key Questions Addressed by the Report



  • What was the historic market size (2018)?

  • Which segmentation (Component/ Operator Type / Deployment Mode) are driving the market?

  • What will be the growth rate by 2026?

  • Who are the key players in this market?

  • What are the strategies adopted by key players?



Report Scope:
Report Attribute/Metric Details
  Market Size   USD 19.74 Billion (2026)
  CAGR   11.0% (2026)
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Component, By Operator Type
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   Netcracker (US), CSG Systems International, Inc. (US), Oracle (US), Telefonaktiebolaget LM Ericsson (Sweden), Huawei Technologies Co., Ltd. (China), SAP SE (Germany), Comarch SA (Poland), Sterlite Technologies Limited (India), Emida (US), Commerx (Canada), Optiva, Inc. (Canada), iNiSolution (Lebanon), Infozech (US), and IntegraTouch, LLC. (US), and ZCOM Systems (Canada).
  Key Market Opportunities   Several factors including rise in number of mobile users, transformation of DSPs from CSPs, and increase in number of stakeholders in the telecom industry are some of the factors that are driving the telecom billing & revenue management market.
  Key Market Drivers

  • Asia-Pacific region is projected to grow at the highest rate over the forecast period, with the regional market being segmented into China, Japan, India, and the rest of Asia-Pacific. \r\n
  • This growth is attributed to the rapid economic developments, increasing cellular subscriber base, rise in use of smartphones, rapid development across OTT platforms, and digital innovation in major countries including China, Japan, India, Singapore, Malaysia, Australia, among others.