• Cat-intel
  • MedIntelliX
  • Resources
  • About Us
  • Request Free Sample ×

    Kindly complete the form below to receive a free sample of this Report

    Leading companies partner with us for data-driven Insights

    clients tt-cursor
    Hero Background

    India Cloud Itsm Market

    ID: MRFR/ICT/60698-HCR
    200 Pages
    Aarti Dhapte
    October 2025

    India Cloud ITSM Market Research Report: By Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), By Service Type (Incident Management, Problem Management, Change Management, Asset Management), By Organization Size (Small Enterprises, Medium Enterprises, Large Enterprises) and By End Use (IT Services, Telecommunications, Healthcare, Retail)- Forecast to 2035

    Share:
    Download PDF ×

    We do not share your information with anyone. However, we may send you emails based on your report interest from time to time. You may contact us at any time to opt-out.

    India Cloud Itsm Market Infographic
    Purchase Options

    India Cloud Itsm Market Summary

    The India Cloud ITSM market is projected to grow significantly, reaching 1140 USD Million by 2035.

    Key Market Trends & Highlights

    India Cloud ITSM Key Trends and Highlights

    • The market valuation for India Cloud ITSM is estimated at 541.1 USD Million in 2024.
    • From 2025 to 2035, the market is expected to grow at a CAGR of 7.01%.
    • By 2035, the market is anticipated to reach a total value of 1140 USD Million.
    • Growing adoption of cloud solutions due to increasing demand for operational efficiency is a major market driver.

    Market Size & Forecast

    2024 Market Size 541.1 (USD Million)
    2035 Market Size 1140 (USD Million)
    CAGR (2025-2035) 7.01%

    Major Players

    Oracle, HP Inc., Freshworks, Cisco, Atlassian, SAP, Micro Focus, Salesforce, Zoho, ManageEngine, IBM, BMC Software, ServiceNow, Microsoft, Cherwell Software

    India Cloud Itsm Market Trends

    The India Cloud ITSM Market is experiencing significant growth due to several key market drivers. One of the primary drivers is the increasing demand for digital transformation among Indian enterprises. As companies in sectors like IT, manufacturing, and healthcare aim to enhance efficiency, they are adopting cloud-based IT service management solutions. Government initiatives, such as Digital India and initiatives to promote Smart Cities, are also pushing businesses to leverage digital solutions, making cloud ITSM essential for effective service delivery. 

    In recent times, there has been a noticeable trend towards the integration of AI and automation in ITSM tools.More and more, businesses are looking for ways to make their service processes better so they can save money and make the customer experience better. This trend fits with the growing pool of talent in India, where companies can hire people who are skilled in cloud technologies and machine learning, which helps ITSM solutions get better. Indian businesses are looking for customized ITSM solutions that meet their specific operational needs, which creates many opportunities. Companies are also working to make the customer experience as smooth as possible and automate service workflows now that people can work from home.

    As a result, there is an emerging opportunity for cloud ITSM providers to develop and deliver customizable solutions suited to diverse industries within India. In summary, the Indian Cloud ITSM Market is shaped by a combination of digital transformation needs, the rise of AI and automation, and opportunities for customization, creating an engaging landscape for both enterprises and solution providers.

    Market Segment Insights

    India Cloud ITSM Market Segment Insights

    India Cloud ITSM Market Segment Insights

    Cloud ITSM Market Deployment Model Insights

    Cloud ITSM Market Deployment Model Insights

    The India Cloud ITSM Market is experiencing robust growth, particularly through its various Deployment Models, which include Public Cloud, Private Cloud, and Hybrid Cloud. Public Cloud has become increasingly popular among organizations due to its scalability and cost-effectiveness, enabling enterprises to optimize their infrastructure while focusing on core business functions. It allows multiple clients to share resources while benefiting from the latest technologies and updates with minimal upfront investment. In contrast, Private Cloud offers a more tailored approach, appealing to businesses that prioritize compliance, data security, and control. This model is often favored by organizations in highly regulated industries, providing stringent privacy measures and allowing organizations to customize their IT environment to meet specific needs. Additionally, the emergence of Hybrid Cloud has gained traction as it combines the flexibility of Public Cloud and the security features of Private Cloud. 

    This deployment model allows businesses to enjoy the best of both worlds, intelligently balancing workloads and managing sensitive data on-premises while leveraging cloud capabilities for other operational aspects.The increasing demand for IT service management solutions in India is driven by the digital transformation initiatives and the rise in remote workforces, requiring enhanced collaboration and automation capabilities. Adoption of cloud technologies is further bolstered by government initiatives aimed at promoting the digital economy, such as the Digital India initiative, which emphasizes the importance of cloud adoption for making services accessible and efficient. Among the various Deployment Models, the one that fits an organization's needs depends significantly on industry requirements, budget constraints, and compliance regulations. 

    Overall, the Deployment Model segment of the India Cloud ITSM Market is marked by its dynamic nature. As organizations continue to adapt to new technological trends and changing consumer expectations, the trend towards adopting a flexible cloud environment is expected to persist. Factors like increasing connectivity, awareness of disaster recovery, and a focus on business continuity planning will further create opportunities for growth within this sector, solidifying its importance in the broader context of India's digital landscape. The emphasis on enhanced customer experiences and operational efficiency through advancements in Cloud ITSM will play a critical role in the ongoing evolution of the market.

    Source: Primary Research, Secondary Research, Market Research Future Database, and Analyst Review

    Cloud ITSM Market Service Type Insights

    Cloud ITSM Market Service Type Insights

    The India Cloud ITSM Market, particularly in the Service Type segment, is emerging as a pivotal component in enhancing IT service management efficiencies across organizations. Within this segment, various areas such as Incident Management, Problem Management, Change Management, and Asset Management are crucial in ensuring seamless operations. Incident Management is vital for restoring service disruptions swiftly, ultimately minimizing downtime for businesses. Problem Management plays a significant role in identifying root causes of recurring issues, which helps in proactive IT service delivery.Change Management is increasingly important as organizations transition to cloud-based solutions, ensuring that modifications to services do not disrupt operations. 

    Asset Management is essential for maintaining an inventory of IT resources, optimizing utilization, and reducing costs, thus enhancing overall operational efficiency. The demand for these service types reflects the growing complexities in IT environments and the need for structured, streamlined management practices. By focusing on these areas, companies can leverage innovative solutions to achieve better service delivery and operational excellence, which are highly significant in the competitive landscape of India’s IT industry.This emphasis on comprehensive service types is driving the market growth, aligning with technology trends and organizational needs for agility and resilience.

    Cloud ITSM Market Organization Size Insights

    Cloud ITSM Market Organization Size Insights

    The India Cloud ITSM Market is characterized by a distinct segmentation by Organization Size, which includes Small Enterprises, Medium Enterprises, and Large Enterprises. Small Enterprises, driven by the demand for cost-effective IT solutions, often leverage cloud ITSM services to streamline operations and enhance customer support, reflecting the growing trend towards digital transformation in the business landscape. Medium Enterprises, with more substantial resources, are increasingly adopting comprehensive IT service management solutions that enable them to improve efficiency and scalability, thereby aligning IT services with business objectives.

    Large Enterprises, on the other hand, tend to dominate this market segment due to their need for advanced ITSM tools that can handle complex infrastructures and large-scale deployments, focusing on integration and automation. This diversity in organization size highlights a clear opportunity for ITSM providers to tailor their offerings to meet unique challenges faced by each segment, driving growth opportunities across the entire market. With the rapid digitization of Indian businesses, the demand for flexible, scalable, and integrated cloud ITSM solutions is anticipated to see consistent growth, bolstering the market dynamics significantly.

    Cloud ITSM Market End Use Insights

    Cloud ITSM Market End Use Insights

    The India Cloud ITSM Market is experiencing a notable transformation, primarily driven by its various end use sectors such as IT Services, Telecommunications, Healthcare, and Retail. The increasing demand for efficient service management solutions across these sectors is fostering market dynamism. In IT Services, the focus is on enhancing operational efficiency and reducing costs, making it a key driver for Cloud ITSM adoption. Telecommunications, with its pressing need for real-time communication and service reliability, represents a significant area where cloud solutions are being utilized to streamline operations and provide enhanced customer experiences.

    The Healthcare sector is also witnessing a surge in Cloud ITSM adoption, as organizations strive to improve service delivery while ensuring compliance with regulatory standards. Retail, on the other hand, emphasizes customer engagement and service efficiency, propelling the demand for cloud-based solutions that can seamlessly integrate with e-commerce platforms. These sectors are pivotal in shaping the landscape of the India Cloud ITSM Market, driven by a necessity for innovation and adaptability in an increasingly digital world, suggesting promising avenues for growth as businesses continue to seek cloud solutions tailored to their specific needs, thereby influencing the overall India Cloud ITSM Market statistics and growth prospects.

    Get more detailed insights about India Cloud Itsm Market Research Report - Forecast to 2035

    Key Players and Competitive Insights

    The India Cloud ITSM Market is witnessing significant growth driven by an increasing demand for effective service management solutions that enhance productivity and streamline operations for organizations in various sectors. This market is characterized by the presence of numerous players offering innovative products and services tailored to meet the unique requirements of businesses in India. As organizations continue to pivot towards digital transformation and embrace cloud technologies, the competitive landscape becomes increasingly dynamic, with companies constantly evolving their offerings. The shift toward remote working and the integration of advanced technologies, such as artificial intelligence and automation, are further shaping the competitive insights within the India Cloud ITSM landscape, leading to opportunities for differentiation and improved customer experiences.

    Oracle represents a strong force within the India Cloud ITSM Market, leveraging its extensive experience and robust portfolio to deliver comprehensive cloud-based IT service management solutions. The company has established a solid market presence due to its focus on customer-centric innovations and the integration of advanced technologies that enhance efficiency. Oracle's strengths lie in its ability to provide customizable solutions that cater to diverse industry needs, combined with its expertise in database management and enterprise applications. Furthermore, Oracle's cloud offerings often benefit from seamless integration capabilities with its existing product suite, allowing customers to enhance their ITSM processes effortlessly while ensuring maximum return on investment.HP Inc. also maintains a consistent presence in the India Cloud ITSM Market by delivering a range of innovative solutions tailored to the evolving business landscape. 

    The company focuses on providing ITSM tools that improve incident management, service request handling, and asset management. HP Inc.'s strengths include its reputation for reliability and the ability to integrate with various IT infrastructure solutions, catering specifically to organizations looking to enhance their service management processes. Notably, HP Inc. has been active in strategic partnerships and collaborations that bolster its market presence and product offerings in India, along with its focus on enhancing customer experience through continuous innovation. The company's commitment to research and development ensures that its cloud ITSM solutions remain competitive, and through strategic mergers and acquisitions, HP Inc. further strengthens its ability to provide high-quality services tailored to the needs of the Indian market.

    Key Companies in the India Cloud Itsm Market market include

    Industry Developments

    Recent developments in the India Cloud IT Service Management (ITSM) Market highlight significant growth and strategic movements among key players. Companies such as Freshworks and Zoho have seen increased demand for their cloud-based ITSM solutions, driven by the shift to remote work and digital transformation initiatives across various sectors. Major companies like Oracle and IBM are expanding their ITSM offerings, focusing on automation and Artificial Intelligence to enhance service delivery. In February 2023, SAP announced a partnership with Microsoft to integrate itsservices, leveraging each other's cloud capabilities, while Cisco reported advancements in its ITSM features to improve customer support and operational efficiency. 

    Notably, in July 2023, BMC Software acquired an emerging IT operations management company in India, broadening its presence in the region. The Indian Cloud ITSM market valuation is projected to rise significantly as organizations increasingly adopt these technologies to streamline operations and improve service quality. The government's push for digital India initiatives is also propelling the growth of cloud-based services, enabling local businesses to enhance their IT capabilities and overall productivity in the evolving market landscape.

    Market Segmentation

    Cloud ITSM Market End Use Outlook

    • IT Services
    • Telecommunications
    • Healthcare
    • Retail

    Cloud ITSM Market Service Type Outlook

    • Incident Management
    • Problem Management
    • Change Management
    • Asset Management

    Cloud ITSM Market Deployment Model Outlook

    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

    Cloud ITSM Market Organization Size Outlook

    • Small Enterprises
    • Medium Enterprises
    • Large Enterprises

    Report Scope

     

    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 507.93(USD Million)
    MARKET SIZE 2024 541.1(USD Million)
    MARKET SIZE 2035 1140.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 7.009% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED Oracle, HP Inc., Freshworks, Cisco, Atlassian, SAP, Micro Focus, Salesforce, Zoho, ManageEngine, IBM, BMC Software, ServiceNow, Microsoft, Cherwell Software
    SEGMENTS COVERED Deployment Model, Service Type, Organization Size, End Use
    KEY MARKET OPPORTUNITIES Increased demand for remote support, Rising adoption of digital transformation, Growth of small and medium enterprises, Enhanced focus on IT cost reduction, Integration with AI and automation
    KEY MARKET DYNAMICS growing adoption of cloud technologies, increasing demand for automation, rising need for IT service resilience, focus on cost optimization, enhanced customer experience management
    COUNTRIES COVERED India

    FAQs

    What is the expected market size of the India Cloud ITSM Market in 2024?

    The India Cloud ITSM Market is expected to be valued at 541.1 million USD in 2024.

    What market value is projected for the India Cloud ITSM Market by 2035?

    By 2035, the India Cloud ITSM Market is projected to reach a valuation of 1140.0 million USD.

    What is the expected compound annual growth rate (CAGR) for the India Cloud ITSM Market from 2025 to 2035?

    The expected CAGR for the India Cloud ITSM Market from 2025 to 2035 is 7.009%.

    Which deployment model is anticipated to hold the largest market share in 2024?

    The Public Cloud deployment model is anticipated to hold the largest market share with a value of 324.5 million USD in 2024.

    What is the projected market size for the Private Cloud segment in 2035?

    The Private Cloud segment is projected to reach a market size of 219.2 million USD by 2035.

    Who are the key players dominating the India Cloud ITSM Market?

    Key players in the India Cloud ITSM Market include Oracle, HP Inc., Freshworks, Cisco, and ServiceNow.

    What is the expected market value for the Hybrid Cloud segment by the end of 2035?

    The Hybrid Cloud segment is expected to reach a market value of 288.4 million USD by the end of 2035.

    What are the growth drivers for the India Cloud ITSM Market?

    Key growth drivers include the increasing demand for cloud-based solutions and the digital transformation of enterprises.

    What opportunities can be expected in the India Cloud ITSM Market by 2035?

    Opportunities include the expansion of cloud services and enhanced ITSM capabilities catered to various industries.

    How does the current global scenario impact the India Cloud ITSM Market?

    The current global scenario influences the India Cloud ITSM Market by driving organizations to adopt cloud technologies for operational resilience.

    Download Free Sample

    Kindly complete the form below to receive a free sample of this Report

    Case Study
    Chemicals and Materials