Field Force Automation Market Research Report - Global Forecast till 2027

Global Field Force Automation Market Research Report: By Component (Solution, Services), By Deployment (On-Premise, Cloud), By Organization Size (SME, Large Enterprise), Industry Vertical (IT and Telecommunication, Manufacturing, Healthcare, Transportation and Logistics, Energy & Utilities, Others), By Region (North America, Europe, Asia-Pacific, South America, Middle East & Africa) - Forecast till 2027

ID: MRFR/ICT/7214-HCR | February 2021 | Region: Global | 141 pages

Market Snapshot


Field force automation helps in solving the challenge of communication with field forces. This automation solution establishes a real-time communication channel between the offsite sales team and on-site team handling sales and admin operations. Field force automation software offers various features for efficient communication including filed force management, intelligent dispatching and tracking, secure real-time communication, efficient logistic management as well as preventive maintenance management. A number of field force automation software can be accessed via the Web as well as mobile. Additionally, the software can be deployed on-premise or over cloud depending on the need of the organization. Field force automation solution providers also offer various professional services to the enterprise including support & maintenance services, integration services, and training services. Enterprises of all sizes (SMEs, large enterprises) are deploying field force automation software in order to effectively collaborate with their filed forces. The software eliminates the use of paper or spreadsheet for tracking the performance of personnel. Field automation software also has the capability of offering advanced analytics to provide insights to enterprises for making better business decisions. The price of the cloud-based software varies with the number of users. Additionally, since a number of solution providers are offering cost-effective solutions, even, small- and medium-sized enterprises who have limited budgets are able to deploy such solutions for managing their field forces.


There is a number of field force automation providers operating in the market, offering solutions and services to enterprises across verticals. These providers are offering mobile-based sales force automation solutions with the capabilities of business intelligence analytics, order taking to invoicing, automated filed force activities, sales route management, and attendance management. Since field automation solution helps in achieving faster returns on investment, accurate sales data visibility, and increasing customer touchpoint and satisfaction, enterprises are increasingly investing in these solutions, which in turn is driving the growth of the market.  Solution providers are increasingly offering advanced solutions to effectively cater to the field sales force management requirement of various industry verticals, thereby increasing the overall competition in the market.


The Global Field Force Automation Market is driven by the growing demand to maximize the efficiency of filed forces. Also, due to the growing adoption of cloud-based solutions and the trend of BYOD in enterprises, the need for field force automation solutions is significantly increasing. 


The Global Field Force Automation Market is expected to expand at 15.2% CAGR, to reach USD 3.05 billion in 2025 during the forecast period.


Synopsis


The Global Field Force Automation Market has been segmented on the basis of Component, Deployment, Organization Size, Vertical, and Region.


Based on the component, the field force automation market has been segmented into solution and service. The solution segment accounted for the larger share in the year 2018. However, the service segment is expected to grow at the higher CAGR. The service segment also includes consulting, integration and implementation service and training and support.


Based on deployment, the field force automation market has been divided into on-premise and cloud-based solution. On-premise based solution segment occupied the larger share in the market in the year 2018. On-premise solution requires significant investment hence its demand will stagnate in the forecast period. And cloud-based solution segment is expected to witness significant growth in the coming years.


Based on organization size, the market has been segmented into large enterprises and small- and medium-sized enterprises. Small- and medium-sized enterprise segment is expected to witness the higher CAGR during the forecast period.


Based on vertical, the market has been segmented into IT and telecommunication, manufacturing, healthcare, transportation and logistics, energy and utilities, and others. The small- and medium-sized enterprise segment is expected to witness a higher CAGR during the forecast period.


Regional Analysis


Geographically, the global field force automation market has been segmented into Asia-Pacific, North America, Europe, the Middle East & Africa, and South America.


North America led the market in terms of revenue in the field force automation market. Some of the factors that are responsible for the growth of the market include increasing use of automation solutions among enterprises in various countries of North America including the US and Canada.


Europe occupied the second position in the market. Europe has been segmented into the UK, Germany, France, Spain, Italy, and the rest of Europe. According to the MRFR analysis, the UK is expected to gain the highest market share, followed by Germany and France. Prominent industry vertical where field force automation solution is being deployed in the region includes IT & telecommunication, manufacturing, retail among others.


Companies Covered


Key players of the Global Field Force Automation Market are ServiceMax, Inc. (US), FieldAssist (India), SalesDiary Inc. (India), FieldEZ (US), Folio3 Software Inc. (US), Channelplay Limited (India), VisitBasis Tech, LLC (US), Oracle (US), Microsoft (US), Salesforce (US), SAP (Germany), Acumatica (US), Leadsquared (India), Kloudq Technologies (India), Accruent  (US) and Nimap Infotech (India)


Key Developments



  • In March 2019, ServiceMax acquired Zinc, to help service workers get and share knowledge in real-time. The acquisition is expected to help ServiceMax to expand and enhance its product portfolio.



  • In April 2019, Trimble Inc. launched PULSE Remote Expert, an augmented reality (AR) tool that improves the productivity of field service technicians


Key questions addressed by the report



  • What was the historic market size (2018)?

  • Which segmentation (Component, Deployment, Organization Size, Industry Vertical) are driving the market?

  • What will be the growth rate by 2025?

  • Who are the key players in this market?

  • What are the strategies adopted by key players?



Report Scope:
Report Attribute/Metric Details
  Market Size   USD 3.05 Billion (2025)
  CAGR   15.2% (2025)
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Component, By Deployment
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   ServiceMax, Inc. (US), FieldAssist (India), SalesDiary Inc. (India), FieldEZ (US), Folio3 Software Inc. (US), Channelplay Limited (India), VisitBasis Tech, LLC (US), Oracle (US), Microsoft (US), Salesforce (US), SAP (Germany), Acumatica (US), Leadsquared (India), Kloudq Technologies (India), Accruent (US) and Nimap Infotech (India)
  Key Market Opportunities   Increasing customer touchpoint and satisfaction, enterprises are increasingly investing in these solutions, which in turn is driving the growth of the market.
  Key Market Drivers   The Global Field Force Automation Market is driven by the growing demand to maximize the efficiency of filed forces. Also, due to the growing adoption of cloud-based solutions and the trend of BYOD in enterprises, the need for field force automation solutions is significantly increasing.


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Frequently Asked Questions (FAQ) :


A 15.2% CAGR is estimated to open up new possibilities for growth in the forecast period.

The income level is estimated to reach USD 3.05 billion by 2025.

The need to create a simplified user interface is estimated to restrict the market’s growth.

VisitBasis Tech, LLC (US), Oracle (US), Leadsquared (India), Microsoft (US), SAP (Germany), Salesforce (US), Channelplay Limited (India), and Acumatica (US) are the contenders in the market.

The growing demand to maximize the efficiency of filed forces is appraised to encourage the market.