Airport Kiosk System Market Research Report By Kiosk Type (Self-Service Kiosks, Assisted-Service Kiosks, Remote-Assisted Kiosks), By Application (Check-in and Boarding, Baggage Services, Information and Assistance, Retail and Concessions), By Technology (Touchscreen Terminals, Barcode Scanners, RFID Readers, Biometric Recognition), By Deployment Model (On-Premise, Cloud-Based) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2032

Global Airport Kiosk System Market Overview

Airport Kiosk System Market Size was estimated at 6.74 (USD Billion) in 2022. The Airport Kiosk System Industry is expected to grow from 7.17(USD Billion) in 2023 to 12.5 (USD Billion) by 2032. The Airport Kiosk System Market CAGR (growth rate) is expected to be around 6.37% during the forecast period (2024 - 2032).

Source Primary Research, Secondary Research, MRFR Database and Analyst Review

Key Airport Kiosk System Market Trends Highlighted

The Airport Kiosk System Market is witnessing significant growth, driven by factors such as the rising adoption of self-service technologies and the increasing focus on improving passenger experience. Key market drivers include the growing demand for efficiency in airport operations, the need for enhanced security measures, and the integration of advanced technologies like biometrics and artificial intelligence.

Opportunities for exploration and capture lie in the integration of mobile and contactless technologies, the development of multi-modal kiosks that combine check-in, baggage drop-off, and other services, and the adoption of cloud-based solutions for remote management and maintenance. The market is also expected to benefit from the increasing prevalence of digital passports and facial recognition systems.

Recent trends indicate a shift towards cloud-based solutions, the use of touchless interfaces for hygiene purposes, and the integration of artificial intelligence for personalized services and real-time assistance. Airports are implementing self-boarding gates and virtual assistants to streamline operations and enhance passenger convenience. The deployment of kiosks with biometric capabilities is also gaining traction, enabling faster and more secure passenger processing.

Airport Kiosk System Market Drivers

Rising Air Passenger Traffic and Airport Congestion

More and more air travelers and accompanying airport crowding worldwide are forcing the market of airport kiosk systems. Kiosks allow passengers to check in, print a boarding pass, and drop off their luggage more conveniently and quickly. With air travel continuing to grow, the need for self-service passenger flow management solutions will be the main driver of the Airport Kiosk System Market Industry. The Airport Kiosk System Market Industry is expected to grow relatively high in the future.This position is stimulated by the growing number of air passengers and the increasing popularity of self-service airport technologies. To be precise, the market will reach USD 12.5 billion by 2032, with a CAGR increase of about 6.37% during 2024-2032. Several drivers of the market are observed. These include the increasing number of air passengers and the growing popularity of self-service airport kiosk technologies. Along with that, the demand for better passenger experience is also growing, which drives the adoption rate of these technologies in the market.In addition to that, there is an increasing number of airport managers striving to optimize the operational process and cut costs, which is adding new opportunities for market growth. The market is also driven by a set of small drivers and novelties, such as technological advancements and the continuous appearance of new features, technology options, and solutions brought by technological performance. They include a new range of connected devices with the potential to integrate and expand the airport kiosk system functionality and the integration of biometrics, artificial intelligence, and mobile technologies into the solution system.

Technological Advancements and Innovation

There is a technological revolution in the airport kiosk system market. The use of biometrics and artificial intelligence, as well as mobile technologies, allows for the expansion of the potential of existing devices. In the first place, biometric technologies literally wipe the line in matters of passenger identification, ensuring it is quick and fault-tolerant. Artificial intelligence does not remain without the wholesome attention of passengers, who need to find the right area of use.Also, there is a growing number of mobile solutions that allow kiosks to be targeted as well at smartphone users. Obviously, these solutions will favorably impact the industry of airport kiosk systems.

Government Initiatives and Regulations

The importance of modernizing airport infrastructure for more passengers to facilitate the process at a higher speed has been gradually acknowledged by the governments. The governments of many countries provide a variety of regulations and initiatives aimed at promoting the adoption and use of self-service solutions at airports. Such initiatives include state financing of airport upgrading, tax breaks for vendors of kiosks, and industry standards for the work of such kiosks.The role of the support provided by the government is expected to increase in the forthcoming years in the context of the growth of the airport kiosk system market.

Airport Kiosk System Market Segment Insights

Airport Kiosk System Market Kiosk Type Insights

The Airport Kiosk System Market is divided by Kiosk Type into Self-Service Kiosks, Assisted-Service Kiosks, and Remote-Assisted Kiosks. The Self-Service Kiosks are the most popular type of Airport Kiosk System, and they will represent over 60% of the Airport Kiosk System Market revenue in 2023. This is because they are the most user-friendly and can automate many of the tasks that were previously done manually. The Assisted-Service Kiosks are becoming more popular, though, because each and every flight is different. Finally, we have reached the Remote-Assisted Kiosks, which are used the least because they require a staff to run them.The reason for this is that Self-Service Kiosks will become more popular because of the many advantages they offer both the airport and the traveler. For the former, they can save money by automating much of what was previously done via an employee. The latter benefits from the fact that the kiosks make it quicker and easier to check in for a flight, retrieve a boarding pass, and buy a plane ticket. The Assisted-Service Kiosk Market will grow by 7.5%, which, again, is thanks to a growing demand for personalized service from the traveler. The Remote-Assisted Kiosk Market will likewise increase, with an 8.2% increase in CAGR, because of the more overt benefits that come from this kind of kiosk, primarily the automation of tasks for the airport and the increased ease and speed for the traveler.

Source Primary Research, Secondary Research, MRFR Database and Analyst Review

Airport Kiosk System Market Application Insights

The application segment of the Airport Kiosk System Market is divided into check-in and boarding, baggage services, information and assistance, and retail and concessions. In 2023, the check-in and boarding segment accounted for over 40% of the Airport Kiosk System Market revenue. Currently, the use of self-service kiosks by passengers has been increasing as it is very convenient for check-in and boarding processes and involves reduced wait times. Hence, the segment growth can be justified. By 2029, the baggage services segment is expected to have high growth as airports have been implementing passenger baggage drop-off and baggage retrieval kiosks to provide a better traveling experience and make it more efficient.Information and assistance kiosks have also been gaining popularity as passengers have been provided with access to the most recent flight status. There has been a high demand for the retail and concessions segment for the purchase of food, beverages, and other items through self-service kiosks. The revenue generated from retail and concessions is expected to grow at a steady rate.

Airport Kiosk System Market Technology Insights

The Technology segment plays a crucial role in driving the growth of the Airport Kiosk System Market. The segment encompasses various technologies that enhance the functionality and efficiency of airport kiosks, including Touchscreen Terminals In 2023, the Airport Kiosk System Market revenue for touchscreen terminals was estimated at USD 2.5 billion, with a projected growth of 7.2% CAGR, reaching USD 4.1 billion by 2032. Touchscreen terminals provide intuitive user interfaces, enabling passengers to interact with kiosks seamlessly.Barcode Scanners The Airport Kiosk System Market segmentation for barcode scanners is expected to witness steady growth, with a market size of USD 1.2 billion in 2023 and a projected CAGR of 6.5% until 2032. Barcode scanners facilitate quick and accurate baggage handling and passenger identification. RFID Readers The Airport Kiosk System Market data for RFID readers indicates a significant growth potential. In 2023, the market was valued at USD 950 million, and it is projected to reach USD 1.5 billion by 2032, exhibiting a CAGR of 6.9%.RFID readers enhance baggage tracking and security measures at airports. Biometric Recognition The Airport Kiosk System Market Statistics reveal that biometric recognition technology is gaining traction. With a market size of USD 780 million in 2023, it is anticipated to grow at a CAGR of 8.1% until 2032, reaching USD 1.3 billion. Biometric recognition improves passenger security and streamlines the boarding process. These technological advancements contribute to the overall growth of the Airport Kiosk System Market industry. As airports strive to enhance passenger experiences and optimize operations, the demand for advanced kiosk technologies is expected to remain strong in the coming years.

Airport Kiosk System Market Deployment Model Insights

The Airport Kiosk System Market is segmented by Deployment Model into On-Premise and Cloud-Based. The On-Premises segment accounted for a larger revenue share in 2023 due to the higher cost of Cloud-Based solutions and the need for on-site IT infrastructure. However, the Cloud-Based segment is expected to grow at a faster CAGR during the forecast period as more airports adopt Cloud-Based solutions to reduce costs and improve flexibility.

Airport Kiosk System Market Regional Insights

The Airport Kiosk System Market is segmented into North America, Europe, APAC, South America, and MEA. The North American region is expected to dominate the market in 2023, with a market revenue of USD 2.54 billion and a CAGR of 6.37% during the forecast period. The growth in this region can be attributed to the increasing adoption of self-service technologies at airports, the rising number of air travelers, and the government's focus on improving airport infrastructure. The European region is expected to be the second-largest market, with a market revenue of USD 2.01 billion in 2023 and a CAGR of 6.25%.

The growth in this region can be attributed to the increasing adoption of biometric technologies at airports, the rising number of low-cost carriers, and the government's focus on improving airport security. The APAC region is expected to be the fastest-growing market, with a market revenue of USD 1.78 billion in 2023 and a CAGR of 6.52%. The growth in this region can be attributed to the increasing number of air travelers, the rising disposable income of consumers, and the government's focus on developing airport infrastructure. The South American region is expected to be the smallest market, with a market revenue of USD 0.39 billion in 2023 and a CAGR of 5.98%.The growth in this region can be attributed to the increasing adoption of self-service technologies at airports, the rising number of air travelers, and the government's focus on improving airport infrastructure. The MEA region is expected to be the second-smallest market, with a market revenue of USD 0.45 billion in 2023 and a CAGR of 6.12%. The growth in this region can be attributed to the increasing adoption of self-service technologies at airports, the rising number of air travelers, and the government's focus on improving airport infrastructure.

Source Primary Research, Secondary Research, MRFR Database and Analyst Review

Airport Kiosk System Market Key Players and Competitive Insights

Companies that are leading in the development and delivery of the Airport Kiosk System Market are practicing technological innovation. The Airport Kiosk System Market companies lead to providing integrated solutions since some clients need systems that encompass hardware, software, and services. The Airport Kiosk System Market has been witnessed by the increasing need for self-service mechanisms and the need to improve customer services. For example, NCR Corporation is a leading provider of self-service Airport Kiosk System Market solutions. The company provides a broad range of solutions, including self-service kiosks, airport check-in systems, and baggage handling systems. This is facilitated by the retention of a large market of customers worldwide. The Company is still committed to its services and customers and ensures that it provides the best Airport Kiosk System Market solutions. The company is also committed to investing in new systems and technologies. SITA, another leading provider of IT solutions, also offers its market a broad range of solutions in the Airport Kiosk Market, which include kiosks, check-in systems, and baggage handling systems.

Key Companies in the Airport Kiosk System Market Include

• NCR Corporation


• Gunnebo


• Verifone


• Gilbarco VeederRoot


• Ingenico


• IBM


• Diebold Nixdorf


• IDEMIA


• KIOSK Information Systems


• Materna


• Morpho (Safran)


• Zwipe


• Elenium Automation


• SITA


• Hitit Computer Services

Airport Kiosk System Market Industry Developments

The Airport Kiosk System Market is projected to reach USD 12.5 billion by 2032, exhibiting a CAGR of 6.37% during the forecast period (2024-2032). The growing adoption of self-service technologies, increasing air passenger traffic, and rising demand for enhanced passenger experiences are driving market expansion. Recent developments include the integration of AI and biometrics for seamless passenger processing, the launch of mobile-based self-service kiosks, and the expansion of self-bag drop and check-in services. Key players are focusing on strategic partnerships, product innovations, and geographical expansion to capture market share.

Airport Kiosk System Market Segmentation Insights

Airport Kiosk System Market Kiosk Type Outlook

• Self-Service Kiosks


• Assisted-Service Kiosks


• Remote-Assisted Kiosks

Airport Kiosk System Market Application Outlook

• Check-in and Boarding


• Baggage Services


• Information and Assistance


• Retail and Concessions

Airport Kiosk System Market Technology Outlook

• Touchscreen Terminals


• Barcode Scanners


• RFID Readers


• Biometric Recognition

Airport Kiosk System Market Deployment Model Outlook

• On-Premises


• Cloud-Based

Airport Kiosk System Market Regional Outlook

• North America


• Europe


• South America


• Asia Pacific


• Middle East and Africa