Workforce Management Market Research Report - Global Forecast to 2027

COVID-19 Impact Analysis on Workforce Management Market

ID: MRFR/ICT/1763-CR | July, 2020 | Region : Global

Impact of COVID-19 on Global Workforce Management Market


The COVID-19 outbreak is causing widespread concern and economic hardships for consumers and business communities across the globe. The pandemic has affected the lives of the people in more than 119 countries worldwide, including Italy, Iran, South Korea, France, Spain, Germany, the US, Japan, Switzerland, Norway, the UK, and India. As the governments make significant interventions in response to the pandemic, businesses are rapidly adjusting to the changing needs of their employees, customers, and suppliers, while navigating the financial and operational challenges. Throughout January and February, a majority of the companies continued their business operations on-premises. However, March saw the industry take rigorous action to promote work from home, in sync with government advisories, to keep the working personnel safe, thereby accelerating the adoption of the remote working culture. The outbreak of the pandemic has caused a slowdown in the business, which might lead to recession and reduced IT spending. Furthermore, it also caused many of the businesses to close down their doors leading to an increase in the national unemployment rate. According to the US Bureau of Labor and Statistics, the increase in the unemployment rate during the COVID-19 pandemic is the largest over-the-month increase in the rate since January 1975.


For businesses that are still operating, there is plenty of stress as they are coping with difficult situations such as operating from remote locations, confirmation of business continuity and employee productivity, and protection of front-line employees who may still need to come into the workplace. The small and medium-sized enterprises and the non-IT companies in India are some of the most affected during the pandemic due to the lack of knowledge and awareness related to collaboration and communication tools. Workforce management solutions and services are expected to gain opportunities from the remote workforce as the organizations strive to keep track of employee productivity and business performance. During periods of remote working, workforce management solutions help enterprise management and HR to track and optimize the productivity of the employees and maximize employee performance. Furthermore, it helps in forecasting employee requirements, creating and managing the work schedules, and analyzing performance. The solution collects real-time data about employee performance, manages the company’s resources from a remote location, helps in carrying out employee training, recruitment, management, and scheduling, and analyzes and forecasts the productivity and business outcomes. The enterprises that opted for on-premises software deployment have witnessed a dip in the adoption as remote working results in restricted solution use. However, cloud-based workforce management solutions are expected to witness an increased demand during the forecast period owing to their scalable, flexible, and cost-effective features.


The ongoing spread and reaction to the COVID-19 virus in various countries across Europe, North America, and Asia-Pacific are expected to cause a delay in the economic restart. However, the interest in workforce management solutions is expected to increase as a few corporate giants are planning to continue this work from home trend even after the effects of the COVID-19 pandemic have reduced. For instance, Tata Consultancy Services, one of the largest IT firms based in India is planning to continue its new work model which is called the 25/ 25 model wherein, 25% of the project team of any project may not be in a single location. The firm has asked nearly 90% of its 4.5 lakh employees to work from home through a secure borderless workplace. Also, HR heads of some of the other companies in India such as Axis Bank, Bank of Baroda, Cognizant, Ernst & Young, Deloitte, Whirlpool, Paytm, and Saint-Gobain India have agreed that work from home is here to stay. Thus, COVID-19 is expected to shift the working patterns permanently as companies are forced to embrace remote working thereby increasing the demand for workforce management solutions.

1 EXECUTIVE SUMMARY

1.1 MARKET ATTRACTIVENESS ANALYSIS 18

1.2 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT 19

1.3 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE 20

1.4 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE 21

1.5 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL 22

1.6 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION 23

2 MARKET INTRODUCTION

2.1 DEFINITION 24

2.2 SCOPE OF STUDY 24

2.3 RESEARCH OBJECTIVE 24

2.4 MARKET STRUCTURE 25

3 RESEARCH METHODOLOGY

4 MARKET DYNAMICS

4.1 INTRODUCTION 33

4.1 DRIVERS 34

4.1.1 INCREASING AUTOMATION IN WORKPLACES 34

4.1.2 ADOPTION OF WORKFORCE ANALYTICS 35

4.1.3 GROWING DEMAND FOR CLOUD-BASED SOLUTIONS 35

4.1.4 DRIVERS IMPACT ANALYSIS 36

4.2 RESTRAINT 36

4.2.1 HIGH TRAINING COSTS 36

4.2.2 RESTRAINT IMPACT ANALYSIS 37

4.3 OPPORTUNITY 37

4.3.1 EMERGENCE OF APP-BASED WORKFORCE MANAGEMENT SOLUTIONS 37

4.4 IMPACT OF COVID-19 ON THE GLOBAL WORKFORCE MANAGEMENT MARKET 38

5 MARKET FACTOR ANALYSIS

5.1 VALUE CHAIN ANALYSIS 39

5.1.1 TECHNOLOGY PROVIDERS/PARTNERS 39

5.1.2 WORKFORCE MANAGEMENT SOLUTION PROVIDERS 40

5.1.3 SERVICE PROVIDERS AND RESELLERS 40

5.1.4 END USERS 40

6 MARKET FACTOR ANALYSIS

6.1 PORTER’S FIVE FORCES MODEL 41

6.1.1 BARGAINING POWER OF SUPPLIERS 41

6.1.2 BARGAINING POWER OF BUYERS 42

6.1.3 THREAT OF NEW ENTRANTS 42

6.1.4 THREAT OF SUBSTITUTES 42

6.1.5 INTENSITY OF RIVALRY 42

7 MARKET ALERTS

7.1 IMPACT ANALYSIS OF EMERGING TECHNOLOGY 43

7.1.1 ARTIFICIAL INTELLIGENCE 43

7.1.2 BIG DATA ANALYTICS 43

7.2 BEST PRACTICES 44

7.3 USE CASES 45

7.3.1 STREAMLINING OF COMPANY PROCESS 45

7.3.2 MANAGING TIME AND ATTENDANCE OF EMPLOYEES 45

7.3.3 STAFFING 45

7.3.4 BIOMETRICS AND INTEGRATION WITH EXISTING SYSTEMS 45

8 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT

8.1 OVERVIEW 46

8.2 SOLUTION 48

8.2.1 TIME AND ATTENDANCE MANAGEMENT 48

8.2.2 ABSENCE MANAGEMENT 49

8.2.3 WORKFORCE SCHEDULING 49

8.2.4 WORKFORCE ANALYTICS 49

8.2.5 PERFORMANCE MANAGEMENT 49

8.2.6 DESKTOP AND PROCESS ANALYTICS 49

8.2.7 OTHERS 49

8.3 SERVICE 50

8.3.1 IMPLEMENTATION SERVICES 50

8.3.2 TRAINING AND EDUCATION SERVICES 50

8.3.3 SUPPORT AND MAINTENANCE 50

9 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE

9.1 OVERVIEW 51

9.2 ON-PREMISE 52

9.3 CLOUD 52

10 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE

10.1 OVERVIEW 53

10.2 SMALL & MEDIUM ENTERPRISE 54

10.3 LARGE ENTERPRISE 54

11 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL

11.1 OVERVIEW 55

11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 56

11.3 IT AND TELECOMMUNICATION 57

11.4 ENERGY AND UTILITIES 57

11.5 MANUFACTURING 58

11.6 RETAIL 58

11.7 TRANSPORTATION AND LOGISTICS 58

11.8 HEALTHCARE 59

11.9 GOVERNMENT AND DEFENSE 59

11.10 OTHERS 59

12 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION

12.1 OVERVIEW 60

12.2 NORTH AMERICA 62

12.2.1 US 67

12.2.2 CANADA 70

12.2.3 MEXICO 73

12.3 EUROPE 76

12.3.1 GERMANY 81

12.3.2 UK 84

12.3.3 REST OF EUROPE 87

12.3.4 FRANCE 90

12.4 ASIA-PACIFIC 93

12.4.1 CHINA 98

12.4.2 INDIA 101

12.4.3 JAPAN 104

12.4.4 REST OF ASIA-PACIFIC 107

12.4.5 AUSTRALIA 110

12.5 REST OF THE WORLD 113

12.5.1 MIDDLE EAST & AFRICA 118

12.5.2 SOUTH AMERICA 121

13 COMPETITIVE LANDSCAPE

13.1 OVERVIEW 125

13.2 VENDOR SHARE ANALYSIS 125

13.3 COMPETITIVE BENCHMARKING 127

14 COMPANY PROFILES

14.1 IBM CORPORATION 128

14.1.1 COMPANY OVERVIEW 128

14.1.2 FINANCIAL OVERVIEW 129

14.1.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 129

14.1.4 KEY DEVELOPMENTS 130

14.1.5 SWOT ANALYSIS 130

14.1.6 KEY STRATEGIES 130

14.2 ORACLE CORPORATION 131

14.2.1 COMPANY OVERVIEW 131

14.2.2 FINANCIAL OVERVIEW 131

14.2.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 132

14.2.4 KEY DEVELOPMENTS 132

14.2.5 SWOT ANALYSIS 133

14.2.6 KEY STRATEGIES 133

14.3 SAP SE 134

14.3.1 COMPANY OVERVIEW 134

14.3.2 FINANCIAL OVERVIEW 134

14.3.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 135

14.3.4 KEY DEVELOPMENTS 135

14.3.5 SWOT ANALYSIS 135

14.3.6 KEY STRATEGIES 136

14.4 KRONOS INCORPORATED 137

14.4.1 COMPANY OVERVIEW 137

14.4.2 FINANCIAL OVERVIEW 137

14.4.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 138

14.4.4 KEY DEVELOPMENTS 138

14.4.5 SWOT ANALYSIS 139

14.4.6 KEY STRATEGIES 139

14.5 ADP, LLC. 140

14.5.1 COMPANY OVERVIEW 140

14.5.2 FINANCIAL OVERVIEW 141

14.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 141

14.5.4 KEY DEVELOPMENTS 142

14.5.5 SWOT ANALYSIS 143

14.5.6 KEY STRATEGIES 143

14.6 ULTIMATE SOFTWARE 144

14.6.1 COMPANY OVERVIEW 144

14.6.2 FINANCIAL OVERVIEW 144

14.6.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 145

14.6.4 KEY DEVELOPMENTS 145

14.6.5 SWOT ANALYSIS 146

14.6.6 KEY STRATEGIES 146

14.7 WORKDAY, INC. 147

14.7.1 COMPANY OVERVIEW 147

14.7.2 FINANCIAL OVERVIEW 148

14.7.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 148

14.7.4 KEY DEVELOPMENTS 149

14.7.5 SWOT ANALYSIS 149

14.7.6 KEY STRATEGIES 149

14.8 VERINT SYSTEMS INC 150

14.8.1 COMPANY OVERVIEW 150

14.8.2 FINANCIAL OVERVIEW 151

14.8.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 151

14.8.4 KEY DEVELOPMENTS 152

14.8.5 SWOT ANALYSIS 152

14.8.6 KEY STRATEGIES 152

14.9 WORKFORCE SOFTWARE LLC 153

14.9.1 COMPANY OVERVIEW 153

14.9.2 FINANCIAL OVERVIEW 153

14.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 153

14.9.4 KEY DEVELOPMENTS 153

14.9.5 KEY STRATEGIES 153

14.10 REFLEXIS SYSTEMS, INC. 154

14.10.1 COMPANY OVERVIEW 154

14.10.2 FINANCIAL OVERVIEW 154

14.10.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 154

14.10.4 KEY DEVELOPMENTS 154

14.10.5 KEY STRATEGIES 154

14.11 ATOSS SOFTWARE AG 155

14.11.1 COMPANY OVERVIEW 155

14.11.2 FINANCIAL OVERVIEW 155

14.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 156

14.11.4 KEY DEVELOPMENTS 156

14.11.5 SWOT ANALYSIS 156

14.11.6 KEY STRATEGIES 157

14.12 HUNTINGTON BUSINESS SYSTEMS 158

14.12.1 COMPANY OVERVIEW 158

14.12.2 FINANCIAL OVERVIEW 158

14.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 158

14.12.4 KEY DEVELOPMENTS 158

14.12.5 KEY STRATEGIES 158

14.13 ZOHO CORPORATION 159

14.13.1 COMPANY OVERVIEW 159

14.13.2 PRODUCTS/SERVICES/SOLUTIONS OFFERED 159

14.14 CERIDIAN HCM HOLDING, INC. 160

14.14.1 COMPANY OVERVIEW 160

14.14.2 FINANCIAL OVERVIEW 160

14.14.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 161

14.14.4 KEY DEVELOPMENTS 161

14.14.5 SWOT ANALYSIS 161

14.14.6 KEY STRATEGIES 162

14.15 SUMTOTAL SYSTEMS 163

14.15.1 COMPANY OVERVIEW 163

14.15.2 PRODUCTS/SERVICES/SOLUTIONS OFFERED 163

14.15.3 KEY DEVELOPMENTS 163

14.15.4 KEY STRATEGIES 163

15 APPENDIX

15.1 RELATED REPORT 164

16 LIST OF TABLES

TABLE 1 MARKET SYNOPSIS 17

TABLE 2 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY COMPONENT, 2020–2027 (USD MILLION) 47

TABLE 3 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY SOLUTION, 2020–2027 (USD MILLION) 48

TABLE 4 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY SERVICE, 2020–2027 (USD MILLION) 50

TABLE 5 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 52

TABLE 6 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 54

TABLE 7 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY VERTICAL, 2020–2027 (USD MILLION) 56

TABLE 8 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020–2027 (USD MILLION) 61

TABLE 9 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 63

TABLE 10 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 63

TABLE 11 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 64

TABLE 12 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 64

TABLE 13 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 65

TABLE 14 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 65

TABLE 15 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 66

TABLE 16 US: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 67

TABLE 17 US: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 67

TABLE 18 US: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 68

TABLE 19 US: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 68

TABLE 20 US: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 68

TABLE 21 US: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 69

TABLE 22 CANADA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 70

TABLE 23 CANADA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 70

TABLE 24 CANADA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 71

TABLE 25 CANADA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 71

TABLE 26 CANADA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 71

TABLE 27 CANADA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 72

TABLE 28 MEXICO: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 73

TABLE 29 MEXICO: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 73

TABLE 30 MEXICO: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 74

TABLE 31 US: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 74

TABLE 32 MEXICO: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 74

TABLE 33 MEXICO: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 75

TABLE 34 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 77

TABLE 35 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 77

TABLE 36 EUROPE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 78

TABLE 37 EUROPE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 78

TABLE 38 EUROPE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 79

TABLE 39 EUROPE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 79

TABLE 40 EUROPE WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 80

TABLE 41 GERMANY: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 81

TABLE 42 GERMANY: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 81

TABLE 43 GERMANY: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 82

TABLE 44 GERMANY: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 82

TABLE 45 GERMANY: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 82

TABLE 46 GERMANY: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 83

TABLE 47 UK: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 84

TABLE 48 UK: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 84

TABLE 49 UK: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 85

TABLE 50 UK: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 85

TABLE 51 UK: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 85

TABLE 52 UK: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 86

TABLE 53 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 87

TABLE 54 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 87

TABLE 55 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 88

TABLE 56 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 88

TABLE 57 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 88

TABLE 58 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 89

TABLE 59 FRANCE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 90

TABLE 60 FRANCE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 90

TABLE 61 FRANCE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 91

TABLE 62 FRANCE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 91

TABLE 63 FRANCE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 91

TABLE 64 FRANCE: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 92

TABLE 65 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 94

TABLE 66 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 94

TABLE 67 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 95

TABLE 68 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 95

TABLE 69 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 96

TABLE 70 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 96

TABLE 71 ASIA-PACIFIC WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 97

TABLE 72 CHINA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 98

TABLE 73 CHINA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 98

TABLE 74 CHINA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 99

TABLE 75 CHINA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 99

TABLE 76 CHINA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 99

TABLE 77 CHINA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 100

TABLE 78 INDIA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 101

TABLE 79 INDIA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 101

TABLE 80 INDIA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 102

TABLE 81 INDIA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 102

TABLE 82 INDIA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 102

TABLE 83 INDIA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 103

TABLE 84 JAPAN: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 104

TABLE 85 JAPAN: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 104

TABLE 86 JAPAN: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 105

TABLE 87 JAPAN: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 105

TABLE 88 JAPAN: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 105

TABLE 89 JAPAN: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 106

TABLE 90 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 107

TABLE 91 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 107

TABLE 92 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 108

TABLE 93 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 108

TABLE 94 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 108

TABLE 95 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 109

TABLE 96 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 110

TABLE 97 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 110

TABLE 98 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 111

TABLE 99 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 111

TABLE 100 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 111

TABLE 101 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 112

TABLE 102 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY REGION, 2020–2027 (USD MILLION) 114

TABLE 103 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 114

TABLE 104 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 115

TABLE 105 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 115

TABLE 106 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 116

TABLE 107 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 116

TABLE 108 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 117

TABLE 109 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 118

TABLE 110 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 118

TABLE 111 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 119

TABLE 112 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 119

TABLE 113 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 119

TABLE 114 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 120

TABLE 115 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020-2024 (USD MILLION) 121

TABLE 116 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 122

TABLE 117 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 122

TABLE 118 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 123

TABLE 119 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 123

TABLE 120 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 124

TABLE 121 IBM CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 129

TABLE 122 IBM CORPORATION: KEY DEVELOPMENTS 130

TABLE 123 ORACLE CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 132

TABLE 124 ORACLE CORPORATION: KEY DEVELOPMENTS 132

TABLE 125 SAP SE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 135

TABLE 126 SAP SE: KEY DEVELOPMENTS 135

TABLE 127 KRONOS INCORPORATED: PRODUCTS/SERVICES/SOLUTIONS OFFERED 138

TABLE 128 KRONOS INCORPORATED: KEY DEVELOPMENTS 138

TABLE 129 ADP LLC: PRODUCTS/SERVICES/SOLUTIONS OFFERED 141

TABLE 130 ADP LLC: KEY DEVELOPMENTS 142

TABLE 131 ULTIMATE SOFTWARE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 145

TABLE 132 ULTIMATE SOFTWARE: KEY DEVELOPMENTS 145

TABLE 133 WORKDAY, INC: PRODUCTS/SERVICES/SOLUTIONS OFFERED 148

TABLE 134 WORKDAY, INC: KEY DEVELOPMENTS 149

TABLE 135 VERINT: PRODUCTS/SERVICES/SOLUTIONS OFFERED 151

TABLE 136 VERINT: KEY DEVELOPMENTS 152

TABLE 137 WORKFORCE SOFTWARE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 153

TABLE 138 WORKFORCE SOFTWARE: KEY DEVELOPMENTS 153

TABLE 139 REFLEXIS SYSTEMS, INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 154

TABLE 140 REFLEXIS SYSTEMS, INC.: KEY DEVELOPMENTS 154

TABLE 141 ATOSS SOFTWARE AG: PRODUCTS/SERVICES/SOLUTIONS OFFERED 156

TABLE 142 ATOSS SOFTWARE AG: KEY DEVELOPMENTS 156

TABLE 143 HUNTINGTON BUSINESS SYSTEMS: PRODUCTS/SERVICES/SOLUTIONS OFFERED 158

TABLE 144 ZOHO CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 159

TABLE 145 CERIDIAN HCM HOLDING, INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 161

TABLE 146 CERIDIAN HCM HOLDING, INC.: KEY DEVELOPMENTS 161

TABLE 147 SAP SE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 163

TABLE 148 SUMTOTAL: KEY DEVELOPMENTS 163

17 LIST OF FIGURES

FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL WORKFORCE MANAGEMENT MARKET 18

FIGURE 2 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT 19

FIGURE 3 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT MODE 20

FIGURE 4 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY ORGANIZATION SIZE 21

FIGURE 5 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY VERTICAL 22

FIGURE 6 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY REGION (% SHARE) 23

FIGURE 7 GLOBAL WORKFORCE MANAGEMENT MARKET: STRUCTURE 25

FIGURE 8 BOTTOM-UP AND TOP-DOWN APPROACHES 31

FIGURE 9 DROC ANALYSIS OF GLOBAL WORKFORCE MANAGEMENT MARKET 33

FIGURE 10 WORKFORCE AUTOMATION IMPACT 34

FIGURE 11 DRIVERS IMPACT ANALYSIS 36

FIGURE 12 RESTRAINT IMPACT ANALYSIS 37

FIGURE 13 VALUE CHAIN: GLOBAL WORKFORCE MANAGEMENT MARKET 39

FIGURE 14 PORTER’S FIVE FORCES MODEL: GLOBAL WORKFORCE MANAGEMENT MARKET 41

FIGURE 15 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020 (% SHARE) 46

FIGURE 16 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020 VS 2027 (USD MILLION) 47

FIGURE 17 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020 (% SHARE) 51

FIGURE 18 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020 VS 2027 (USD MILLION) 51

FIGURE 19 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020 (% SHARE) 53

FIGURE 20 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION) 53

FIGURE 21 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020 (% SHARE) 55

FIGURE 22 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020 VS 2027 (USD MILLION) 56

FIGURE 23 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 (% SHARE) 60

FIGURE 24 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 61

FIGURE 25 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 62

FIGURE 26 NORTH AMERICA WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 62

FIGURE 27 EUROPE: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 76

FIGURE 28 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 77

FIGURE 29 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 93

FIGURE 30 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 94

FIGURE 31 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET SHARE, BY REGION, 2020 (% SHARE) 113

FIGURE 32 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 113

FIGURE 33 GLOBAL WORKFORCE MANAGEMENT MARKET: VENDOR SHARE, 2020 (%) 125

FIGURE 34 BENCHMARKING OF MAJOR COMPETITORS 127

FIGURE 35 IBM CORPORATION.: FINANCIAL OVERVIEW SNAPSHOT 129

FIGURE 36 IBM CORPORATION: SWOT ANALYSIS 130

FIGURE 37 ORACLE CORPORATION.: FINANCIAL OVERVIEW SNAPSHOT 131

FIGURE 38 ORACLE CORPORATION: SWOT ANALYSIS 133

FIGURE 39 SAP SE.: FINANCIAL OVERVIEW SNAPSHOT 134

FIGURE 40 SAP SE: SWOT ANALYSIS 135

FIGURE 41 KRONOS INCORPORATED.: FINANCIAL OVERVIEW SNAPSHOT 137

FIGURE 42 KRONOS INCORPORATED: SWOT ANALYSIS 139

FIGURE 43 ADP LLC.: FINANCIAL OVERVIEW SNAPSHOT 141

FIGURE 44 ADP LLC: SWOT ANALYSIS 143

FIGURE 45 ULTIMATE SOFTWARE .: FINANCIAL OVERVIEW SNAPSHOT 144

FIGURE 46 ULTIMATE SOFTWARE: SWOT ANALYSIS 146

FIGURE 47 WORKDAY INC.: FINANCIAL OVERVIEW SNAPSHOT 148

FIGURE 48 WORKDAY INC: SWOT ANALYSIS 149

FIGURE 49 VERINT SYSTEMS INC.: FINANCIAL OVERVIEW SNAPSHOT 151

FIGURE 50 VERIENT SYSTEMS INC: SWOT ANALYSIS 152

FIGURE 51 ATOSS SOFTWARE AG.: FINANCIAL OVERVIEW SNAPSHOT 155

FIGURE 52 ATOSS SOFTWARE AG: SWOT ANALYSIS 156

FIGURE 53 CERIDIAN HCM HOLDING, INC.: FINANCIAL OVERVIEW SNAPSHOT 160

FIGURE 54 CERIDIAN HCM HOLDING INC: SWOT ANALYSIS 161