Field Service Management (FSM) Market Research Report- Global Forecast 2027

Global Field Service Management Market Research Report Information By Component (Solutions, Services), Deployment (Cloud, On-Premise), Organization Size (Small & Medium enterprise, Large enterprise), and By Vertical (Manufacturing) - Forecast till 2027

ID: MRFR/ICT/1045-HCR | February 2021 | Region: Global | 102 pages

Impact of COVID-19 on the Global Field Service Management (FSM) Market


Field service management (FSM) is the process of handling a company's field operations and resources employed by allocating them strategically for improving customer satisfaction and maximizing the efficiency and productivity of the company. The COVID-19 pandemic originated in China and has spread across the world. To contain the spread of the epidemic, governments have imposed lockdowns and have taken precautionary measures for curbing the spread of the virus. According to the MRFR analysis, more than 50% of the global workforce is working from home to avoid human contact and contain the spread of the pandemic. Due to the increase in remote working, the field service management industry is facing significant setbacks in nurturing customer relationships, aligning various teams on the same schedule, and maintaining effective communication among technicians and admins, which has become more complex. Field service management is widely adopted by large enterprises owing to the existence of a large number of employees, extensive customer records, and a broader workforce. However, the temporary shutdown of manufacturing firms due to the lockdown is hindering the growth of the market. Due to the lifting of the lockdowns in some of the countries, companies have restarted their operations with limited resources. Many companies are investing in tools and techniques that ensure the safety of the employees and are changing their field service working models during the pandemic.


On the flip side, the massive production of PPE kits, masks, and medicines, among other products in the healthcare sector, requires field service management, as larger companies face challenges in assigning work orders. Large firms are focused on adopting field service management solutions to handle the critical data of their employees, customers, and business processes. The oil field service sector, which comprises equipment manufacturers, drilling rig operators, and hydraulic fracturing crews, was the hardest hit by the economic slowdown. Field services are essential services, especially in heavily regulated industries such as telecommunications and utility, and oil & gas, where compliance and safety management are 24x7 tasks. Due to the COVID-19 pandemic, the operations in these industries are being carried out with slightly appended schedules to follow social distancing or to comply with the regulations set by local governments and the center for disease control (CDC) whenever possible.


According to field service management experts, companies that are early adopters of digital transformation have the data of how much uptime the equipment has taken, and what capacity it is running at in the field. Companies that are slower in adopting digital field service management are using technologies such as IoT and artificial intelligence during the pandemic. North America dominates the FSM market due to the presence of a large number of IT giants.

TABLE OF CONTENTS

1 Executive Summary

2 Scope of the Report

2.1 Market Definition

2.2 Scope of the Study

2.2.1 Research Objectives

2.2.2 Assumptions & Limitations

2.3 Markets Structure

3 Market Research Methodology

3.1 Research Process

3.2 Secondary Research

3.3 Primary Research

3.4 Forecast Model

4 Market Landscape

4.1 Porter’s Five Forces Analysis

4.1.1 Threat of New Entrants

4.1.2 Bargaining power of buyers

4.1.3 Threat of substitutes

4.1.4 Segment rivalry

4.1.5 Bargaining power of suppliers

4.2 Value Chain/Supply Chain of Global Field Service Management (FSM) Market

5 Industry Overview of Global Field Service Management Market

5.1 Introduction

5.2 Growth Drivers

5.3 Impact analysis

5.4 Market Challenges

Global Field Service Management Market by Component

6.1 Introduction

6.2 Solution

6.2.1 Market Estimates & Forecast, 2020-2027

6.2.2 Market Estimates & Forecast by Region, 2020-2027

6.2.3 Scheduling & Dispatching

6.2.3.1 Market Estimates & Forecast, 2020-2027

6.2.3.2 Market Estimates & Forecast by Region, 2020-2027

6.2.4 Route Planning

6.2.4.1 Market Estimates & Forecast, 2020-2027

6.2.4.2 Market Estimates & Forecast by Region, 2020-2027

6.2.5 Mobile Field Service Management

6.2.5.1 Market Estimates & Forecast, 2020-2027

6.2.5.2 Market Estimates & Forecast by Region, 2020-2027

6.2.6 Equipment Management

6.2.6.1 Market Estimates & Forecast, 2020-2027

6.2.6.2 Market Estimates & Forecast by Region, 2020-2027

6.2.7 Inventory Management

6.2.7.1 Market Estimates & Forecast, 2020-2027

6.2.7.2 Market Estimates & Forecast by Region, 2020-2027

6.2.8 Service Contract Management

6.2.8.1 Market Estimates & Forecast, 2020-2027

6.2.8.2 Market Estimates & Forecast by Region, 2020-2027

6.2.9 Warranty Management

6.2.9.1 Market Estimates & Forecast, 2020-2027

6.2.9.2 Market Estimates & Forecast by Region, 2020-2027

6.2.10 Work Order Management

6.2.10.1 Market Estimates & Forecast, 2020-2027

6.2.10.2 Market Estimates & Forecast by Region, 2020-2027

6.2.11 Pre-Voicing

6.2.11.1 Market Estimates & Forecast, 2020-2027

6.2.11.2 Market Estimates & Forecast by Region, 2020-2027

6.2.12 Billing & Invoice

6.2.12.1 Market Estimates & Forecast, 2020-2027

6.2.12.2 Market Estimates & Forecast by Region, 2020-2027

6.2.13 Service Contract Management

6.2.13.1 Market Estimates & Forecast, 2020-2027

6.2.13.2 Market Estimates & Forecast by Region, 2020-2027

6.2.14 Service History Tracking

6.2.14.1 Market Estimates & Forecast, 2020-2027

6.2.14.2 Market Estimates & Forecast by Region, 2020-2027

6.2.15 Others

6.2.15.1 Market Estimates & Forecast, 2020-2027

6.2.15.2 Market Estimates & Forecast by Region, 2020-2027

6.3 Service

6.3.1 Market Estimates & Forecast, 2020-2027

6.3.2 Market Estimates & Forecast by Region, 2020-2027

6.3.3 Implementation

6.3.3.1 Market Estimates & Forecast, 2020-2027

6.3.3.2 Market Estimates & Forecast by Region, 2020-2027

6.3.4 Support & Training

6.3.4.1 Market Estimates & Forecast, 2020-2027

6.3.4.2 Market Estimates & Forecast by Region, 2020-2027

6.3.5 Consulting

6.3.5.1 Market Estimates & Forecast, 2020-2027

6.3.5.2 Market Estimates & Forecast by Region, 2020-2027

7. Global Field Service Management Market by Deployment

7.1 Introduction

7.2 Cloud

7.2.1 Market Estimates & Forecast, 2020-2027

7.2.2 Market Estimates & Forecast by Region, 2020-2027

7.3 On-Premise

7.3.1 Market Estimates & Forecast, 2020-2027

7.3.2 Market Estimates & Forecast by Region, 2020-2027

8. Global Field Service Management Market by Organization size

8.1 Introduction

8.2 SMEs

8.2.1 Market Estimates & Forecast, 2020-2027

8.2.2 Market Estimates & Forecast by Region, 2020-2027

8.3 Large enterprise

8.3.1 Market Estimates & Forecast, 2020-2027

8.3.2 Market Estimates & Forecast by Region, 2020-2027

9. Global Field Service Management Market by Vertical

9.1 Introduction

9.2 Healthcare

9.2.1 Market Estimates & Forecast, 2020-2027

9.2.2 Market Estimates & Forecast by Region, 2020-2027

9.3 Education

9.3.1 Market Estimates & Forecast, 2020-2027

9.3.2 Market Estimates & Forecast by Region, 2020-2027

9.4 Manufacturing

9.4.1 Market Estimates & Forecast, 2020-2027

9.4.2Market Estimates & Forecast by Region, 2020-2027

9.6 Retail

9.6.1 Market Estimates & Forecast, 2020-2027

9.6.2 Market Estimates & Forecast by Region, 2020-2027

9.7 IT & Telecom

9.7.1 Market Estimates & Forecast, 2020-2027

9.7.2 Market Estimates & Forecast by Region, 2020-2027

9.8 Construction

9.8.1 Market Estimates & Forecast, 2020-2027

9.8.2 Market Estimates & Forecast by Region, 2020-2027

9.9 Others

9.9.1 Market Estimates & Forecast, 2020-2027

9.9.2 Market Estimates & Forecast by Region, 2020-2027

10. Global Field Service Management Market by Region

10.1 Introduction

10.2 North America

10.2.1 Market Estimates & Forecast, 2020-2027

10.2.2 Market Estimates & Forecast by Component, 2020-2027

10.2.3 Market Estimates & Forecast by Organization size, 2020-2027

10.2.4 Market Estimates & Forecast by Deployment, 2020-2027

10.2.5 Market Estimates & Forecast by Vertical, 2020-2027

10.2.6 US

10.2.6.1 Market Estimates & Forecast, 2020-2027

10.2.6.2 Market Estimates & Forecast by Component, 2020-2027

10.2.6.3 Market Estimates & Forecast by Organization size, 2020-2027

10.2.6.4 Market Estimates & Forecast by Deployment, 2020-2027

10.2.6.5 Market Estimates & Forecast by Vertical, 2020-2027

10.2.7 Canada

10.2.7.1 Market Estimates & Forecast, 2020-2027

10.2.7.2 Market Estimates & Forecast by Component, 2020-2027

10.2.7.3 Market Estimates & Forecast by Organization size, 2020-2027

10.2.7.4 Market Estimates & Forecast by Deployment, 2020-2027

10.2.7.5 Market Estimates & Forecast by Vertical, 2020-2027

10.3 Europe

10.3.1 Market Estimates & Forecast, 2020-2027

10.3.2 Market Estimates & Forecast by Component, 2020-2027

10.3.3 Market Estimates & Forecast by Organization size, 2020-2027

10.3.4 Market Estimates & Forecast by Deployment, 2020-2027

10.3.5 Market Estimates & Forecast by Vertical, 2020-2027

10.3.6 Germany

10.3.6.1 Market Estimates & Forecast, 2020-2027

10.3.6.2 Market Estimates & Forecast by Component, 2020-2027

10.3.6.3 Market Estimates & Forecast by Organization size, 2020-2027

10.3.6.6 Market Estimates & Forecast by Deployment, 2020-2027

10.3.6.5 Market Estimates & Forecast by Vertical, 2020-2027

10.3.7 France

10.3.7.1 Market Estimates & Forecast, 2020-2027

10.3.7.2 Market Estimates & Forecast by Component, 2020-2027

10.3.7.3 Market Estimates & Forecast by Organization size, 2020-2027

10.3.7.4 Market Estimates & Forecast by Deployment, 2020-2027

10.3.7.5 Market Estimates & Forecast by Vertical, 2020-2027

10.3.8 UK

10.3.8.1 Market Estimates & Forecast, 2020-2027

10.3.8.2 Market Estimates & Forecast by Component, 2020-2027

10.3.8.3 Market Estimates & Forecast by Organization size, 2020-2027

10.3.8.4 Market Estimates & Forecast by Deployment, 2020-2027

10.3.8.5Market Estimates & Forecast by Vertical, 2020-2027

10.3.9 Rest of Europe

10.3.9.1 Market Estimates & Forecast, 2020-2027

10.3.9.2 Market Estimates & Forecast by Component, 2020-2027

10.3.9.3 Market Estimates & Forecast by Organization size, 2020-2027

10.3.9.4 Market Estimates & Forecast by Deployment, 2020-2027

10.3.9.5Market Estimates & Forecast by Vertical, 2020-2027

10.4 Asia-Pacific

10.4.1 Market Estimates & Forecast, 2020-2027

10.4.2 Market Estimates & Forecast by Component, 2020-2027

10.4.3 Market Estimates & Forecast by Organization size, 2020-2027

10.4.4 Market Estimates & Forecast by Deployment, 2020-2027

10.4.5 Market Estimates & Forecast by Vertical, 2020-2027

10.4.6 China

10.4.6.1 Market Estimates & Forecast, 2020-2027

10.4.6.2 Market Estimates & Forecast by Component, 2020-2027

10.4.6.3 Market Estimates & Forecast by Organization size, 2020-2027

10.4.6.4 Market Estimates & Forecast by Deployment, 2020-2027

10.4.6.5 Market Estimates & Forecast by Vertical, 2020-2027

10.4.7 India

10.4.7.1 Market Estimates & Forecast, 2020-2027

10.4.7.2 Market Estimates & Forecast by Component, 2020-2027

10.4.7.3 Market Estimates & Forecast by Organization size, 2020-2027

10.4.7.4 Market Estimates & Forecast by Deployment, 2020-2027

10.4.7.5 Market Estimates & Forecast by Vertical, 2020-2027

10.4.8 Japan

10.4.8.1 Market Estimates & Forecast, 2020-2027

10.4.8.2 Market Estimates & Forecast by Component, 2020-2027

10.4.8.3 Market Estimates & Forecast by Organization size, 2020-2027

10.4.8.4 Market Estimates & Forecast by Deployment, 2020-2027

10.4.8.5 Market Estimates & Forecast by Vertical, 2020-2027

10.4.9 Rest of Asia-Pacific

10.4.9.1 Market Estimates & Forecast, 2020-2027

10.4.9.2 Market Estimates & Forecast by Component, 2020-2027

10.4.9.3 Market Estimates & Forecast by Organization size, 2020-2027

10.4.9.4Market Estimates & Forecast by Deployment, 2020-2027

10.4.9.5 Market Estimates & Forecast by Vertical, 2020-2027

10.5 Rest of the World

10.5.1 Market Estimates & Forecast, 2020-2027

10.5.2 Market Estimates & Forecast by Component, 2020-2027

10.5.3 Market Estimates & Forecast by Organization size, 2020-2027

10.5.4 Market Estimates & Forecast by Deployment, 2020-2027

10.5.5 Market Estimates & Forecast by Vertical, 2020-2027

10.5.6 The Middle East & Africa

10.5.6.1 Market Estimates & Forecast, 2020-2027

10.5.6.2 Market Estimates & Forecast by Component, 2020-2027

10.5.6.3 Market Estimates & Forecast by Organization size, 2020-2027

10.5.6.4 Market Estimates & Forecast by Deployment, 2020-2027

10.5.6.5 Market Estimates & Forecast by Vertical, 2020-2027

10.5.7 Latin America

10.5.7.1 Market Estimates & Forecast, 2020-2027

10.5.7.2 Market Estimates & Forecast by Component, 2020-2027

10.5.7.3 Market Estimates & Forecast by Organization size, 2020-2027

10.5.7.4 Market Estimates & Forecast by Deployment, 2020-2027

10.5.7.5 Market Estimates & Forecast by Vertical, 2020-2027

Company Landscape

12. Company Profiles

12.1 Capterra

12.1.1 Company Overview

12.1.2 Product/Business Segment Overview

12.1.3 Financial Updates

12.1.4 Key Developments

12.2 Accurent

12.2.1 Company Overview

12.2.2 Product/Business Segment Overview

12.2.3 Financial Updates

12.2.4 Key Developments

12.3 Acumatica Inc

12.3.1 Company Overview

12.3.2 Product/Business Segment Overview

12.3.3 Financial Updates

12.3.4 Key Developments

12.4 Astea International Inc

12.4.1 Company Overview

12.4.2 Product/Business Segment Overview

12.4.3 Financial Updates

12.4.4 Key Developments

12.5 Click Software

12.5.1 Company Overview

12.5.2 Product/Business Segment Overview

12.5.3 Financial Updates

12.5.4 Key Developments

12.6 Comarch SA

12.6.1 Company Overview

12.6.2 Product/Business Segment Overview

12.6.3 Financial Updates

12.6.4 Key Developments

12.7 Field Aware

12.7.1 Company Overview

12.7.2 Product/Business Segment Overview

12.7.3 Financial Updates

12.7.4 Key Developments

12.8 IBM Corporation

12.8.1 Company Overview

12.8.2 Product/Business Segment Overview

12.8.3 Financial Updates

12.8.4 Key Developments

12.9 IFS

12.9.1 Company Overview

12.9.2 Product/Business Segment Overview

12.9.3 Financial Updates

12.9.4 Key Developments

12.10 Infor

12.10.1 Company Overview

12.10.2 Product/Business Segment Overview

12.10.3 Financial Updates

12.10.4 Key Developments

12.11 Microsoft Corporation

12.11.1 Company Overview

12.11.2 Product/Business Segment Overview

12.11.3 Financial Updates

12.11.4 Key Developments

12.12 Oracle Corporation

12.12.1 Company Overview

12.12.2 Product/Business Segment Overview

12.12.3 Financial Updates

12.12.4 Key Developments

12.13 Salesforce.com

12.13.1 Company Overview

12.13.2 Product/Business Segment Overview

12.13.3 Financial Updates

12.13.4 Key Developments

12.14 SAP SE

12.14.1 Company Overview

12.14.2 Product/Business Segment Overview

12.14.3 Financial Updates

12.14.4 Key Developments

12.15 OverIT

12.15.1 Company Overview

12.15.2 Product/Business Segment Overview

12.15.3 Financial Updates

12.15.4 Key Developments

List of Tables

Table 1 Global Field Service Management Market, by Region, 2020-2027

Table 2 North America: Field Service Management Market, by Country, 2020-2027

Table 3 Europe: Field Service Management Market, by Country, 2020-2027

Table 4 Asia-Pacific: Field Service Management Market, by Country, 2020-2027

Table 7 The Middle East & Africa: Field Service Management Market, by Country, 2020-2027

Table 6 Latin America: Field Service Management Market, by Country, 2020-2027

Table 7 Global Field Service Management Component Market, by Region, 2020-2027

Table 8 North America: Field Service Management Component Market, by Country, 2020-2027

Table 9 Europe: Field Service Management Component Market, by Country, 2020-2027

Table10 Asia-Pacific: Field Service Management Deployment Market, by Country, 2020-2027

Table11 The Middle East & Africa: Field Service Management Deployment Market, by Country, 2020-2027

Table12 Latin America: Field Service Management Deployment Market, by Country, 2020-2027

Table13 Global Field Service Management Deployment Market, by Region, 2020-2027

Table14 North America: Field Service Management Deployment Market, by Country, 2020-2027

Table17

Europe: Field Service Management Deployment Market, by Country, 2020-2027

Table16

Asia-Pacific: Field Service Management Organization size Market, by Country, 2020-2027

Table17 The Middle East & Africa: Field Service Management Organization size Market, by Country, 2020-2027

Table18 Latin America: Field Service Management Market, by Country, 2020-2027

Table19 Latin America: Field Service Management Market, by Component, 2020-2027

Table20 Latin America: Field Service Management Market, by Deployment, 2020-2027

Table21 North America: Field Service Management Market, by Country

Table22 North America: Field Service Management Market, by Component

Table23 North America: Field Service Management Market, by Deployment

Table24 Europe: Field Service Management Market, by Country

Table27 Europe: Field Service Management Market, by Component

Table26 Europe: Field Service Management Market, by Deployment

LIST OF FIGURES

FIGURE 1 Global Field Service Management Market Segmentation

FIGURE 2 Forecast Methodology

FIGURE 3 Porter’s Five Forces Analysis of Global Field Service Management Market

FIGURE 4 Value Chain of Global Field Service Management Market

FIGURE 7 Share of Global Field Service Management Market in 2020, by country (in %)

FIGURE 6 Global Field Service Management Market, 2020-2027,

FIGURE 7 Global Field Service Management Market size by Component, 2020

FIGURE 8 Share of Field Service Management Market by Component, 2020-2027

FIGURE 9 Global Field Service Management Market size by Deployment, 2020

FIGURE 10 Share of Field Service Management Market by Deployment, 2020-2027

FIGURE 11 Global Field Service Management Market size by Organization size, 2020

FIGURE 12 Share of Field Service Management Market by Organization size, 2020-2027

FIGURE 13 Global Field Service Management Market size by Vertical, 2020

FIGURE 14 Share of Field Service Management Market by Vertical 2020-2027