Digital Transaction Management (DTM) Market Research Report- Forecast 2027

Global Digital Transaction Management Market, By Solution (E-signature, Authentication, Document Archival, Workflow Automation), By Component (Hardware, Software, Services), End User (BFSI, Healthcare, Retail, Government) - Forecast 2027

ID: MRFR/ICT/0597-CR | July 2018 | Region: Global | 110 pages

Please note that the assessment period of report has been updated from 2017-2023 to 2020-2027. Cordially fill the sample form for updated data.

Impact of COVID-19 on the Global Digital Transaction Management (DTM) Market


The COVID-19 virus has spread across the globe. The pandemic has significantly impacted various industries, leading to a slowdown in the global economy. The lockdowns imposed by the governments in most countries have confined people to their homes in order to contain the spread of the pandemic. COVID-19 spreads when people come in close contact with a person having respiratory symptoms of the coronavirus infection. Precautionary measures such as social distancing, hand sanitization, and the use of hand gloves at public places, manufacturing units, and other businesses are being taken to prevent the spread of the virus. Handshaking is the most common way in which COVID-19 has been observed to spread. Therefore, digital payments play a crucial role during the current pandemic crisis. People have started making payments through mobile devices instead of paying cash, as digital transactions minimize physical interaction and ensure a secure payment process.


Increasing Internet penetration across the globe is also one of the factors responsible for the growth of the market. There has been an upsurge in the use of video streaming platforms such as Netflix, Hotstar, and Amazon Prime, among the people who have been confined to their homes. Digital payment methods help in making payments for the subscription charges of these applications. Besides, the e-commerce market has also witnessed growth during the COVID-19 pandemic. E-commerce platforms such as Flipkart, Myntra, Shein, and Amazon, have placed restrictions on cash payments, and are encouraging customers to make digital payments to safeguard customers as well as their employees. This, in turn, is propelling for the growth of the digital transaction management market during the COVID-19 pandemic.
Digital Transaction Management


North America is expected to be the fastest-growing market over the forecast period owing to the growing adoption of cloud services and the increasing demand for digital transaction management, which is propelled by the existence of a technically advanced economy. Countries such as the U.S., Canada, and Mexico have invested heavily in the R&D of cloud technology and automation. The market is expected to grow significantly in the post-pandemic period.

The global digital transaction management (DTM) market valued USD 1,405.85 Mn in 2017 and is projected to achieve an outstanding CAGR of 25.73% during the forecast period of 2017 to 2023. This projects notable growth for the market and will lead the market to an estimated evaluation of USD 5,552.91 Mn by the end of 2023. Global digitalization is among the key factors driving the growth of the market.


In the past few years, there have been noteworthy advancements in digital technology which have contributed to the shaping of considerable market opportunities across various sectors. Crucial sectors such as manufacturing, telecommunication, banking, IT and others are digitizing in an effort to achieve greater efficiency in day-to-day operations. Moreover, with the widespread penetration of smartphones and other personal electronic devices, combined with the growing usage of wearable devices are encouraging end-user industries to digitize operations to keep up with changing consumer demands and expectations. In light of this, end-use industries, particularly the banking sector, have swiftly adopted digital transaction management solutions. The demand for digital transaction solutions is increasing further due to the growing use of cloud-based services and the implementation of IT across various end-use industry verticals. Cloud-based technology has come a long way in broadening its capabilities and in providing solutions that make data retrieval, data management, and other digital transactions highly efficient. The lack of physical infrastructure costs, and the use of third-party services allows organizations to focus on core business operations. Use of digital transaction management which is deployed using cloud-based solutions allow efficient data transactions which lead to improved offerings to consumers. The banking sector uses DTM solutions for digital banking services such as the integration of real-time customer data, incorporating third-party services and building a safe environment for digital transactions of money. Other examples of digital transaction solutions in the banking sector include mobile banking, digital wallets, ATMs and other banking services. Using cloud-based DTM solutions has proven to reduce costs, and improve performance, agility and efficiency.


Digital transaction platforms are gaining preference among consumers and industries. However, the security of the platform is of utmost importance, and there is a risk of involvement of unauthorized users and hackers who may corrupt or steal data. Breach of financial transactions is another concern which can create complications for both consumers and organizations making cyber-attacks a notable restraint of global market growth. Notably, the increasing sophistication of cyber-attacks has proportionately increased the development activities regarding highly complex security measures, thus mitigating the challenge to some extent. Moreover, the increasing adoption of consumers using digital platforms across industries other than banking is expected to reveal opportunities for market expansion in the foreseeable future.


The global digital transaction management market is segmented on the basis of solution, component, end-user, and region. By solutions, the market is segmented into e-signature, authentication, document archival and workflow automation. The e-signature market presently accounts for the most significant segment and is expected to retain its leading market position throughout the assessment period with a CAGR of 26.47%


By component, the market is segmented into hardware, software, and services. Of these, the software segment is set to grow at the highest CAGR of 28.22% and cross into a billion dollar value by the end of the forecast period. The segments considerable growth is due to the proliferation of cloud-based services.


By end-user, the market is segmented into commercial, BFSI, retail, IT & telecommunication, healthcare, and government. The commercial segment captures the largest share of the total market and is expected to grow from USD 336.82 Mn recorded in 2017 to an estimated USD 1.521.93 Mn by the end of the assessment period in 2023. This growth is owing to the commercial sector being greatly affected by the use of DTM solutions in their business activities. They carry many benefits when used across various industries including the speeding-up of regular business processes, ease in data management & retrieval, allows the automation of workflow and offers greater overall productivity. 


Regional Analysis


North America presently dominates the global DTM market with the largest share and is followed by Europe. These regions are technologically advanced and are swift in their adoption of the latest in digital technology. The high investments being made toward the development and adoption of cloud-based technologies is expected to propel these regions toward significant growth. U.S and Canada lead the North American market and have recorded combined revenue of USD 465.89 Mn in 2017. Meanwhile, U.K has generated the highest revenue in the European region of USD 216.75 Mn in 2017. Germany is projected to grow with the highest CAGR of 28.79% during the review period due to the growing market for e-commerce and growing adoption of processes that allow automation.


Competitive Tracking


Driven by market strategies such as research & development activities, mergers & acquisitions and new product launches, the study of the global DTM market has brought several prominent players to light for their contribution to the competitive landscape of the market. Influential market-leading players in the market include Docusign Inc., EuroNoVate, and Namirial. Other notable players participating in the market include Assuresign, ThinkSmart, ZorroSign, eSignLive, and eOriginal among other.s

1 Executive Summary



2 Market Dynamics

2.1 Market Growth Factors

2.1.1 High Adoption Of Cloud Services By Banking Sector

2.1.2 Growing Advancement In Digital Technology

2.2 Market Restraints

2.2.1 Cyber Threats

2.2.2 Lack Of Technical Expertise And Trust Among Consumers

2.3 Digital Transaction Management

2.3.1 Digital Transaction Process

2.3.2 Digital Signature Process

2.4 Porter’s Five Forces Analysis

3 Global Digital Transaction Management Market, By Solutions

3.1 Introduction

3.2 Market By Sub-Segment

3.2.1 E-Signature

3.2.2 Authentication

3.2.3 Document Archival

3.2.4 Workflow Automation

4 Global Digital Transaction Management Market, By Component

4.1 Introduction

4.2 Market By Sub-Segment

4.2.1 Hardware

4.2.2 Software

4.2.3 Services

5 Global Digital Transaction Management Market, By End-User

5.1 Introduction

5.2 Market By Sub-Segment

5.2.1 Commercial

5.2.2 BFSI

5.2.3 Retail

5.2.4 IT & Telecommunication

5.2.5 Healthcare

5.2.6 Government

6 Global Digital Transaction Management Market, By Region

6.1 Introduction

6.2 Market, By Regions

6.2.1 North America

6.2.2 Europe

6.2.3 Asia-Pacific

6.2.4 Rest Of The World (RoW)

7 Competitive Landscape

7.1 Introduction

7.2 Market Position Analysis

7.3 Company Profiles

7.3.1 DocuSign Inc.

7.3.1.1 Company Overview

7.3.1.2 Product/Services Offering

7.3.1.3 Business Strategy

7.3.1.4 SWOT Analysis

7.3.2 Insight Enterprise Inc.

7.3.2.1 Company Overview

7.3.2.2 Product/Services Offering

7.3.2.3 Business Strategy

7.3.2.4 SWOT Analysis

7.3.3 Namirial Spa

7.3.3.1 Company Overview

7.3.3.2 Product/Services Offering

7.3.3.3 Business Strategy

7.3.3.4 SWOT Analysis

7.3.4 ThinkSmart

7.3.4.1 Company Overview

7.3.4.2 Product/Services Offering

7.3.4.3 Business Strategy

7.3.4.4 SWOT Analysis

7.3.5 Assuresign

7.3.5.1 Company Overview

7.3.5.2 Product/Services Offering

7.3.5.3 Business Strategy

7.3.5.4 SWOT Analysis

7.3.6 EuroNoVate

7.3.6.1 Company Overview

7.3.6.2 Product/Services Offering

7.3.7 ZorroSign

7.3.7.1 Company Overview

7.3.7.2 Product/Services Offering

7.3.8 ESignLive

7.3.8.1 Business Overview

7.3.8.2 Product Portfolio

7.3.9 EOriginal

7.3.9.1 Business Overview

7.3.9.2 Product/Service Portfolio

8 Appendix

8.1 Scope Of The Study

8.1.1 Research Objective

8.1.2 Assumption

8.1.3 Limitation

8.2 Market Structure

9 Research Methodologies

9.1 Research Process

9.2 Primary Research

9.3 Secondary Research

9.4 Market Size Estimation

9.5 Forecast Model

10 List Of Tables

TABLE 1 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTIONS, 2020-2027 (USD MILLION)

TABLE 2 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY E-SIGNATURE, 2020-2027 (USD MILLION)

TABLE 3 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY AUTHENTICATION, 2020-2027 (USD MILLION)

TABLE 4 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY DOCUMENT ARCHIVAL, 2020-2027 (USD MILLION)

TABLE 5 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY WORKFLOW AUTOMATION, 2020-2027 (USD MILLION)

TABLE 6 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, BY COMPONENT, 2020-2027 (USD MILLION)

TABLE 7 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY HARDWARE COMPONENT, 2020-2027 (USD MILLION)

TABLE 8 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY SOFTWARE COMPONENT, 2020-2027 (USD MILLION)

TABLE 9 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY SERVICES, 2020-2027 (USD MILLION)

TABLE 10 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, BY END-USER, 2020-2027 (USD MILLION)

TABLE 11 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY COMMERCIAL, 2020-2027 (USD MILLION)

TABLE 12 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY BFSI, 2020-2027 (USD MILLION)

TABLE 13 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY RETAIL, 2020-2027 (USD MILLION)

TABLE 14 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY IT & TELECOMMUNICATION, 2020-2027 (USD MILLION)

TABLE 15 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY HEALTHCARE, 2020-2027 (USD MILLION)

TABLE 16 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY GOVERNMENT, 2020-2027 (USD MILLION)

TABLE 17 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, 2020-2027 (USD MILLION)

TABLE 18 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY,2020-2027 (USD MILLION)

TABLE 19 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

TABLE 20 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

TABLE 21 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)

TABLE 22 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY, 2020-2027 (USD MILLION)

TABLE 23 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

TABLE 24 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

TABLE 25 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)

TABLE 26 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY, 2020-2027 (USD MILLION)

TABLE 27 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

TABLE 28 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

TABLE 29 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)

TABLE 30 REST OF THE WORLD (ROW) DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

TABLE 31 REST OF THE WORLD (ROW) DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

TABLE 32 REST OF THE WORLD DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)



11 List Of Figures

FIGURE 1 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET: DRIVERS & RESTRAINTS

FIGURE 2 GLOBAL DIGITAL TRANSACTION PROCESS

FIGURE 3 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS

FIGURE 4 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTIONS, 2020-2027 (USD MILLION)

FIGURE 5 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, BY COMPONENT, 2020-2027 (USD MILLION)

FIGURE 6 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, BY END-USER, 2020-2027 (USD MILLION)

FIGURE 7 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET, BY REGION, 2020-2027 (USD MILLION)

FIGURE 8 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY,2020-2027 (USD MILLION)

FIGURE 9 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

FIGURE 10 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020- 2027 (USD MILLION)

FIGURE 11 NORTH AMERICA DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)

FIGURE 12 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY, 2020-2027 (USD MILLION)

FIGURE 13 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

FIGURE 14 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

FIGURE 15 EUROPE DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020-2027 (USD MILLION)

FIGURE 16 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY COUNTRY, 2020-2027 (USD MILLION)

FIGURE 17 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

FIGURE 18 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020- 2027 (USD MILLION) 49

FIGURE 19 ASIA-PACIFIC DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020- 2027 (USD MILLION)

FIGURE 20 REST OF THE WORLD (ROW) DIGITAL TRANSACTION MANAGEMENT MARKET BY SOLUTION, 2020-2027 (USD MILLION)

FIGURE 21 REST OF THE WORLD (ROW) DIGITAL TRANSACTION MANAGEMENT MARKET BY COMPONENT, 2020-2027 (USD MILLION)

FIGURE 22 REST OF THE WORLD DIGITAL TRANSACTION MANAGEMENT MARKET BY END-USER, 2020- 2027 (USD MILLION)

FIGURE 23 GLOBAL DIGITAL TRANSACTION MANAGEMENT KEY PLAYERS MARKET POSITION, 2020

FIGURE 24 GLOBAL DIGITAL TRANSACTION MANAGEMENT MARKET STRUCTURE

FIGURE 25 MRFR RESEARH PROCESS

Competitive Landscape- Digital Transaction Management


Global digital transaction management market consist of several players, but the market is dominated by five leading companies. DocuSign Inc., Insight, Namirial, EuroNoVate, and Assuresign are the major dominant players in this market. These players are the foremost providers of digital transaction management and electronics signature technology solution and accounted for over 60% of global shares in 2016.

By accounting more than 60% of global shares, DocuSign is dominating the digital transaction management market. The company helps to simplify business process by digitizing and automating paper-based workflows which involve signatures, eliminating the issues of scanning, faxing, and printing of documents. Further, they also provides cloud-based service helps to send and manage agreements, securely sign, anytime, anywhere, from any device. Around 300,000 new users join the DocuSign global trust network every day. For U.S. Federal government of the country, it offers high grade security to government agencies, and offers specialized storage and encryption of agencies' data.


Namirial and EuroNoVate are the major players which are contributing in increasing the market revenue of digital transaction worldwide. Namirial operates through providing trust services, cyber defence, building & construction, and telemedicine. Under digital transaction management, it provides Namirial eSignAnyWhere (eSAW) DTM platform to support all types of e-signature. This platform offers various solution to the companies such as handwritten biometrics, eIDAS compliant qualified electronic signatures with Remote and Local certificates and others. On 30th June 2017, the company launched electronic identity service with the name of SPID for their clients. SPID allows customer to access on line services that are part of the community with the single account. With the help of this service, user can execute on-line transactions with the highest security standards with just a single credential. EuroNoVate, on the other hand, majorly operates in digital transformation solutions which include biometric signature solutions, Ensoft, and biometric software solution among others. The company operates with total revenue of USD 12 million in 2017.