Cloud PBX Market Research Report - Global Forecast 2030

Global Cloud PBX Market, by service (managed, professional, network, IT and cloud), organization size (SME, large enterprises), end-user (BFSI, retail, healthcare, government, real estate) – Forecast till 2030

ID: MRFR/ICT/2275-CR | February 2020 | Region: Global | 100 pages

Impact of COVID-19 on the Global Cloud PBX Market


The global cloud private branch exchange (PBX) market has been negatively affected in recent months due to the outbreak of the pandemic, COVID-19, in December 2019. The pandemic outbreak has resulted in numerous countries imposing lockdowns and shutting down businesses except for essential services (allowed with minimum workforce). Cloud PBX is a part of cloud computing. Cloud computing refers to the act of storing and accessing data over the Internet rather than on a computer or other hard drive. PBX is the technology behind a telephone provider’s ability to route calls. The combination of cloud and PBX is simply a phone system based over the Internet, which is also referred to as an Internet-based or VoIP phone system. Several businesses have increased their focus on profitability and reduced their expenses in PBX, decreasing the demand for cloud PBX as a result. In addition, several businesses have increased focus on their core competencies and closed a few offices to cut their expenses, which is decreasing the demand for cloud PBX. However, the demand for cloud PBX is anticipated to recover in the coming months as numerous countries have begun to remove the lockdowns in a phased manner. The governments of several countries across the globe have granted permission to several businesses to restart their businesses keeping in mind the safety guidelines.
Cloud PBX Market


Source: MRFR Analysis


A cloud-based phone system has a cost advantage in overall up-front costs. The service fees for a cloud-based system are the key cost factor, as they eliminate the cost of phone lines, hardware and software upgrades, and the redeployment of IT staff to manage other parts of the business. A cloud-based system helps alleviate the cost burden. Operations and administration hold the biggest cost savings for a cloud-based phone system over an on-site PBX. Recently, a rising need for integrating CRMs with cloud PBX software to help streamline business operations has been witnessed in the global market.


In some cases, if the cloud PBX software is not set up, the integration of the PBX system with CRM has a problem. There is a need for separate integration specific software for integrating the cloud PBX systems. Nowadays, each customer site has unique needs, prompting providers to offer customizations. At the same time, it is a big task to have an offering that is compatible with each client. This leads to slow customer turn-ups and ongoing issues if the cloud PBX product does not fit the customer site. In the last few years, several IT companies have been adopting cloud computing in their network infrastructure to establish a better and efficient work balance. Cloud PBX not only reduces the complexity in the available networks but also allows the cloud service providers to host multiple virtual networks without any need for common separation isolation methods. In the long run, the demand for cloud PBX is anticipated to propel owing to increasing adoption, constant innovations, and continuous advancements in technology.
technology


Source: MRFR Analysis

1 Market Introduction

1.1 Introduction

1.2 Scope Of The Study

1.2.1 Research Objective

1.2.2 Assumption

1.2.3 Limitation

1.3 Market Structure

2 Research Methodology

2.1 Research Process

2.2 Primary Research

2.3 Secondary Research

2.4 Market Size Estimation

2.5 Forecast Model

3 Executive Summary

4 Market Dynamics

4.1 Introduction

4.2 Market Drivers

4.2.1 Increasing Adoption Of Cloud Technology

4.2.2 Reduction In Operating Costs Of Enterprises

4.2.3 Reducing The Burden Of Managing The PBX Services Is Driving The Cloud PBX Market

4.3 Market Restraints

4.3.1 Security Concerns Due To Increasing Cyber Attacks

4.3.2 Software Integration Challenges And Lack Of Training

5 Market Factor Analysis

5.1 Supply Chain Analysis

5.2 Porter’s Five Forces Analysis

6 Global Cloud PBX Market, By Orgnization Type

6.1 Introduction

6.2 Market Statistics

6.2.1 Organization Type

6.2.1.1 Small And Medium-Sized Enterprises

6.2.1.2 Large Enterprises

7 Global Cloud PBX Market, By Service

7.1 Introduction

7.2 Market Statistics

7.2.2 By Service

7.2.2.1 Managed Services

7.2.2.2 Professional Services

7.2.2.3 Network Services

7.2.2.4 IT & Cloud Services

8 Global Cloud PBX Market, By End-User

8.1 Introduction

8.2 Market Statistics

8.2.3 End-User

8.2.3.1 BFSI

8.2.3.2 Retail

8.2.3.3 Healthcare

8.2.3.4 Government

8.2.3.5 Real Estate

8.2.3.8 Others

9 Global Cloud PBX Market, By Region

9.1 Introduction

9.2 Market Statistics

9.2.4 By Geography

9.2.4.1 North America

9.2.4.2 Europe

9.2.4.3 Asia-Pacific

9.2.4.4 Rest Of The World

10 Competitive Analysis

10.1 Market Share Analysis

11 Company Profiles

11.1 Microsoft Corporation

11.1.1 Business Overview

11.1.2 Product Portfolio

11.1.3 Strategy

11.1.4 SWOT Analysis

11.2 RingCentral

11.2.1 Business Overview

11.2.2 Product Portfolio

11.2.3 Strategy

11.2.4 SWOT Analysis

11.3 Vonage

11.3.1 Business Overview

11.3.2 Product Portfolio

11.3.3 Strategy

11.3.4 SWOT Analysis

11.4 ShorTel

11.4.1 Business Overview

11.4.2 Product Portfolio

11.4.3 Strategy

11.4.4 SWOT Analysis

11.5 Five9

11.5.1 Business Overview

11.5.2 Product Portfolio

11.5.3 Strategy

11.5.4 SWOT Analysis

11.6 Nextiva

11.6.1 Business Overview

11.6.2 Product Portfolio

11.7 Avaya

11.7.1 Business Overview

11.7.2 Product Portfolio

11.11 MegaPath

11.11.1 Business Overview

11.11.2 Product Portfolio

11.9 Jive

11.9.1 Business Overview

11.9.2 Product Portfolio

11.10 Phone.Com

11.10.1 Business Overview

11.10.2 Product Portfolio

12 List Of Tables

TABLE 1 MARKET FACTOR ANALYSIS

TABLE 2 GLOBAL CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

TABLE 3 GLOBAL SMALL AND MEDIUM-SIZED ENTERPRISES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 4 GLOBAL LARGE ENTERPRISES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 5 GLOBAL CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

TABLE 6 GLOBAL CLOUD PBXMANAGED SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 7 GLOBAL CLOUD PBXPROFESSIONAL SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 8 GLOBAL CLOUD PBX NETWORK SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 9 GLOBAL CLOUD PBXIT & CLOUD SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 10 GLOBAL CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

TABLE 11 GLOBAL CLOUD PBXBFSI MARKET, BY REGION(USD MILLION) (2020-2027)

TABLE 12 GLOBAL CLOUD PBXRETAILMARKET, BY REGION (USD MILLION)(2020-2027)

TABLE 13 GLOBAL CLOUD PBX HEALTHCARE MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 14 GLOBAL CLOUD PBXGOVERNMENT MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 15 GLOBAL CLOUD PBXREAL ESTATE MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 16 GLOBAL CLOUD PBXOTHERS MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 17 GLOBAL CLOUD PBX MARKET, BY REGION (USD MILLION) (2020-2027)

TABLE 18 NORTH AMERICA CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

TABLE 19 NORTH AMERICA CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

TABLE 20 NORTH AMERICA CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

TABLE 21 NORTH AMERICA CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

TABLE 22 EUROPE CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

TABLE 23 EUROPE CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

TABLE 24 EUROPE CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

TABLE 25 EUROPE CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

TABLE 26 ASIA PACIFIC CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

TABLE 27 ASIA PACIFIC CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

TABLE 28 ASIA PACIFIC CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

TABLE 29 ASIA PACIFIC CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

TABLE 30 REST OF THE WORLD CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

TABLE 31 REST OF THE WORLD CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

TABLE 32 REST OF THE WORLD CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

TABLE 33 MARKET SHARE ANALYSIS OF TOP 5 PLAYERS, 2020 (%)

13 List Of Figures

FIGURE 1 GLOBAL CLOUD PBX MARKET STRUCTURE

FIGURE 2 MRFR RESEARH PROCESS

FIGURE 3 MARKET DRIVERS AND RESTRAINTS

FIGURE 4 MARKET OF PUBLIC CLOUD, 2010-2019 (USD BILLION)

FIGURE 5 GLOBAL CLOUD PBX MARKET: SUPPLY CHAIN PROCESS

FIGURE 6 GLOBAL CLOUD PBX MARKET: PORTER’S FIVE FORCES ANALYSIS

FIGURE 7 GLOBAL CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

FIGURE 8 GLOBAL SMALL AND MEDIUM-SIZED ENTERPRISES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 9 GLOBAL LARGE ENTERPRISES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 10 GLOBAL CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

FIGURE 11 GLOBAL CLOUD PBXMANAGED SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 12 GLOBAL CLOUD PBXPROFESSIONAL SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 13 GLOBAL CLOUD PBXNETWORK SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 14 GLOBAL CLOUD PBXIT & CLOUD SERVICES MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 15 GLOBAL CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

FIGURE 16 GLOBAL CLOUD PBXBFSI MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 17 GLOBAL CLOUD PBXRETAIL MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 18 GLOBAL CLOUD PBXHEALTHCARE MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 19 GLOBAL CLOUD PBXGOVERNMENT MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 20 GLOBAL CLOUD PBXREAL ESTATE MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 21 GLOBAL CLOUD PBXOTHERS MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 22 GLOBAL CLOUD PBX MARKET, BY REGION (USD MILLION) (2020-2027)

FIGURE 23 NORTH AMERICA CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

FIGURE 24 NORTH AMERICA CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

FIGURE 25 NORTH AMERICA CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

FIGURE 26 NORTH AMERICA CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

FIGURE 27 EUROPE CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

FIGURE 28 EUROPE CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

FIGURE 29 EUROPE CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

FIGURE 30 EUROPE CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

FIGURE 31 ASIA PACIFIC CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2020-2027)

FIGURE 32 ASIA PACIFIC CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

FIGURE 33 ASIA PACIFIC CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

FIGURE 34 ASIA PACIFIC CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

FIGURE 35 REST OF THE WORLD CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2020-2027)

FIGURE 36 REST OF THE WORLD CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2020-2027)

FIGURE 37 REST OF THE WORLD CLOUD PBX MARKET, BY END-USER (USD MILLION) (2020-2027)

FIGURE 38 MARKET SHARE ANALYSIS, 2020 (%)